Dalton V.
Website and Email repeatedly down because of Moniker (domain-side) losing $$
Your host has 99% uptime? Great, how would you feel about your website going down because of your domain registrar? Or your email? For a week. And then getting it sorted out, and it going down again a week later. These are issues you absolutely should not have with a domain registrar. I have been with Moniker for 5 years. EXCLUSIVELY because it seemed like a bigger pain to transfer all my domains. Now i'm losing money because of my registrar! That never happens. I originally wanted to leave moniker because of their very bad UX and poor customer service. Then I kept having issues with their payment processing. I have no issues with payment processing anywhere, so that was weird to me. Now my domains are not talking to my servers because of the domain-side. Using Moniker.com has lost me money and way to many hours over the years.
Response from MonikerMay 16, 2018
Dear Dalton, We are sorry that you are currently not satisfied with our services. Unfortunately, you seem to have missed to reply to or act upon our last email sent to you on May 2nd. In this email we advised you that most likely there was a typing error while inputting your credit card number on our system. Our notification system afterwards sent you 2 reminders with instructions. Yesterday we again replied to your email with detailed instructions on how to replace your credit card. In the meantime, we have saved your domain from deletion at our own expense and will invoice it as soon as your credit card has been updated in our system. We hope this will help to solve your issue. Best regards, Your team @ Moniker