The chat was seemingly a waste of my time. Wish i was just directed to email - that was straight forward and 5star.
Response from MonikerMay 26, 2026
Thank you, Brett, for sharing your experience with us. We’re sorry to hear that the chat support did not meet your expectations and understand how frustrating that can be. At the same time, we’re pleased to know that the email support experience was straightforward and helpful. Your feedback is valuable and helps us identify opportunities to improve consistency across all support channels.
FB
Frank B.
Reliable but still some small bugs and hics
After researching I found that Moniker.com exists since 1999 and so I was removing one star from my initial 4 star rating. The reason is that a such old and established company should not have bugs that are obvious and that the customer reports to them after only 1 month as customer and they answer " we are aware" the bug is that you have to avoid to open multiple tabs while editing the DNS enties. If you open a second tab for instance to copy settings from another domain you end up copying either the new entries to both or either to the last tab (customer) opened what happens is almost random. This is an important function and a core function hence after so long time it should be working fine even they just fusioned with Hexonet (where we come from as customer) who actually never had a such bug. And the pricing model is transparent with the 3 categogies depending on how many domains you own but the pricing is higher than what we were used to.
Response from MonikerSep 1, 2025
Thank you for sharing such a detailed review and for trusting us with your domains. We truly appreciate your recognition of our reliability and transparency, but we also take your concerns very seriously.
You are absolutely right that core functions like DNS management should work smoothly, and we regret the frustration caused by the bug you’ve encountered when using multiple tabs. While our team is aware and actively working on a fix, we understand that simply acknowledging the issue is not enough especially for customers like you who depend on these tools daily. Your feedback highlights the urgency, and we will make sure it’s prioritized appropriately.
Regarding pricing, we aim to keep it transparent and aligned with the level of service, security, and innovation we provide. That said, we value your perspective and will continue reviewing our offering to ensure it brings the right balance of value and performance.
We’re glad you shared this with us so openly it helps us improve. If you’d like, our support team would be happy to stay in touch with you directly on progress with this fix.
BH
Brad H.
Kept raising prices with no benefit to…
Kept raising prices with no benefit to the client.
Moving my names to Cloudfare which is cheaper.
Response from MonikerMar 4, 2025
Hi Brad,
Thank you for your feedback. We understand that price increases can be frustrating. In many cases, these adjustments are due to registry price changes, which are beyond our control.
We always strive to provide value through reliable service, support, and security features. However, we appreciate your perspective and are sorry to see you go. If there's anything we can do in the future, we'd be happy to assist.
Wishing you all the best,
The team @ Moniker
HL
Hrvoje L.
Acceptable service
Good service, but prices are way too high.
Response from MonikerAug 15, 2024
Hi Hrvoje Lončar,
Thank you for your review, and taking the time to send us your feedback about our service and pricing. We appreciate it!
Please feel free to contact our team if you have any questions or need any assistance with your account.
All the best,
The team @ Moniker
CT
CAROL T S.
Some help but not much
No service]t on weekends? Can't fix the problem while on the phone with the customer. When the fix is done it is not a complete fix.
Response from MonikerJun 4, 2024
Hi Carol,
Thank you very much for taking the time to leave us your feedback.
We are very sorry to hear that the fix for the problem is not fully completed. Please reach out to our team via email or phone if you need some further support and assistance. We look forward to hearing from you.
All the best,
The team @ Moniker
DS
Dan S.
Moniker’s prices have gone up…
Moniker’s prices have gone up significantly. I need to cancel some of my domains.
Response from MonikerMay 14, 2024
Hi Dan,
Thank you very much for your review and feedback, we really appreciate it.
There has been some changes to our pricing due to increased costs from our suppliers and registries. We understand that any increase can be concerning, and we're committed to providing the best value possible. Please feel free to reach out to our team if you would like to discuss your account, or have any questions.
Thank you again and all the best,
The team @ Moniker
CO
Costas
- Working hours is a big issue for…
- Working hours is a big issue for European customers
- Process to create a ticket for support was not easy
- Once the service team was on the case, the problem was solved within a reasonable amount of time
Response from MonikerMay 9, 2024
Hi Costas.
Thank you for the review and feedback.
We are very sorry to hear that the process to create a ticket was not easy and you had difficulty contacting us from Europe. We would love to hear more about the challenges you faced, so we can review how we can improve the experience. We have sent a request through to you directly.
Its great to hear that when the support team were on the case they were able to solve the issue in good time.
Thank you again for the feedback. We really appreciate it.
All the best,
The team @ Moniker
