MonikerReviews of moniker.com

Moniker is for those who want a solid service. 10+years with multiple domains + external dns service

I've used this service for years and am very happy with them. They keep improving constantly too.

I NEVER write reviews, but Moniker's "customer support" is so horrendous that I had no choice. I received a standard domain renewal email, but when I went to check to see the cost of the renewal, that information was not listed in the message. So I went to their website, clicked on the domain, but could not find the cost listed anywhere. So I contacted "customer support" -- ie their AI bot which was confused by even the simplest question asking where I could find the cost of my domain. I asked to connect with an actual agent, and the AI Bot replied "please be rest assured that a ticket has been created and our team will get back to you as soon as possible via email." Of course I never received a follow up email from Moniker. Days later I came back and tried again. Once again, after the AI Bot was completely useless, I asked to speak with a representative and it replied "At the moment, we don’t offer phone support. Our phone lines are temporarily unavailable as our team is focusing on providing the fastest possible help through online channels." Translation: "We're too cheap to pay real people to help you." I've been a customer of Moniker for over 15 years, and I will NEVER purchase from them again and will now begin the process of moving my domains to another host. Because if this how bad their "service" is now, it will only get worse. TLDR; Do NOT use Moniker. They've outsourced all their "customer service" to completely unhelpful, ineffective, and impersonal AI Bots.

My personal experience has always been very good with Moniker. The customer service has been very responsive and it's great that I can speak to a person who speaks English as their native tongue, which makes communication so much easier. I recently hired a person who had plenty of experience managing domains and working behind the scenes on websites. She recently had her first experience with Moniker and she said that customer service was easy to work with and very helpful. Because of our combined experiences, I decided to write this review because they earned it over the years of good service.

Professional and gracious guidance offered. Thank you guys.

The worst company I’ve ever dealt with. They used to be Hexonet and I don’t know what happened, but they moved our domains to Moniker and since then it’s been nothing but headaches. Their prices are insanely high, they charge VAT even though our company is located in the United States, and their support is awful. They have a so-called AI chat that’s completely useless—it only opens support tickets that take more than 24 hours to get a reply. On top of that, they blocked my account for no reason. We need to renew a client’s domain and haven’t been able to because of this. Please, stay away from this company, they are extremely unprofessional.

I’ve been with Moniker since the late 1990s — more than 27 years and current, as of this review, have 79 domain names with them. They were once my go-to registrar with stellar support, but sadly those days are gone. There’s no longer any phone support, and emails go unanswered. Something as simple as adding an email address — which used to be quick and easy — has turned into a nightmare. I’ve spent hours trying to resolve this with no help. Moniker has gone from a trusted partner to an unresponsive frustration. As a business, we cannot function this way, and I’ve already started moving my domains to a competitor. Very disappointing to see a once-great company decline so badly. — Community Net Vision, Inc. (Community Net Radio)

Good support and fast for help Thank you so much kep it up