MonikerReviews of moniker.com

Response from MonikerMay 9, 2024

Hi Costas. Thank you for the review and feedback. We are very sorry to hear that the process to create a ticket was not easy and you had difficulty contacting us from Europe. We would love to hear more about the challenges you faced, so we can review how we can improve the experience. We have sent a request through to you directly. Its great to hear that when the support team were on the case they were able to solve the issue in good time. Thank you again for the feedback. We really appreciate it. All the best, The team @ Moniker

Response from MonikerApr 29, 2024

Hi Paul. Thank you very much for the feedback. We are really sorry to hear about the issue you are facing to login to your account, and the advice provided to date has not resolved the issue. Your open ticket has been escalated to a manager and we will be in touch with a reply shortly. Thank you again for the feedback. All the best, The team @ Moniker

Response from MonikerApr 26, 2024

Hi CactusJackSlade, Thank you for taking the time to share your feedback. Our team has worked really hard on our re-design to ensure an improved customer experience. We appreciate your perspective as a long-time customer. There have been some changes to our pricing due to increased costs from our suppliers and registries. We understand that any increase can be concerning, and we're committed to providing the best value possible. If you would like to chat with our team about any further concerns, we look forward to hearing from you. Thank you again for your feedback. All the best, The team @ Moniker

Response from MonikerApr 29, 2024

Hi Trenton, Thank you very much for taking the time to brighten our day with this five star review!⭐ It's wonderful to hear that both you and your aunt have found value in our services and support. We truly appreciate your continued trust and loyalty over the years, and we look forward to many more years ahead. All the best, The team @ Moniker 😊

Response from MonikerApr 15, 2024

Hi Wei Qiu, Thank you for sharing your experience with us. We're glad to hear that the team at Moniker were able to help with the DNS zone issue you faced during the transfer over to Aliyun. . We appreciate your kind review and we look forward to continuing to support you into the future. All the best, The team @ Monkier

Response from MonikerMar 28, 2024

Hi, Thank you for sharing your feedback with us. We understand your concerns regarding pricing changes, and would like to assure you that we continually strive to maintain competitive pricing while also providing quality service to our valued customers like yourself. Your loyalty of 20 years means a great deal to us. If you have any further questions about our pricing or if there's anything else we can assist you with, please don't hesitate to reach out. All the best, The team @ Moniker

Response from MonikerMar 14, 2024

Hi Jason, We loved receiving your feedback! Thank you so much for taking the time to brighten our day. If you need any further assistance we are here to help and look forward to hearing from you. All the best, The team @ Moniker 🌟

Response from MonikerMar 10, 2024

Hi Jimlongo, Thank you so much for sending us this fantastic feedback! We're happy to hear that you've been enjoying our support. Providing quick responses and clear answers is what we work hard on. If you have any new questions or need another helping hand, we look forward to hearing from you. All the best, The team @ Moniker 😊