Altar E.
Bizarrely Incompetent
This registrar has been mishandling my account for years. They simply allowed one of my domains to expire and get snatched by a sniper a couple years ago. More recently, for the last few weeks, they've been sending me reminder emails that another domain I have with them is expiring, but not to worry, because auto-renew is turned out for my account, so I don't have to do anything (the email says). I say ok, and don't do anything. Today one of my users told me the domain was down. Moniker had deleted the card I had on file without telling me, once again allowing a domain to lapse. After making me enter my card details again, I attempted to renew the domain manually and wasn't even given the opportunity to use the card I had JUST added to the account. Instead they sent me to PayPal checkout. So what was the point of all that?
Response from MonikerOct 21, 2024
Hello Altar Ego, Thank you for the feedback. We have contacted you through Trustpilot, as we cannot locate your account on our system based on the information in this review. Can you please reply back with some extra information so we can assist further. All the best, The team @ Moniker :)