Money MetalsReviews of moneymetals.com

Highly unprofessional company. I was trying to check the price with taxes and pressed the submit button, and without any information, the order got placed. Now they are sending emails to pay the amount and saying that the order can't be canceled. Never seen such unprofessional company. Please be aware everyone. Customer care is not helpful at all.

Switched my shipping address from my UPS Store mail drop to my home unilaterally. I was concerned I would not be home. Refused to change address inplying I was a fraudster. They cancelled the order at my request and made the point they would not do business with me again. Not that I was going to. All over a more secure address.

Through thier lack of follow up,and my questions. Only recourse after their dont ask dont tell policy was to entertain the idea of credit card complaint! In turn my order was cancelled and my account closed!order said complete,wanted to know what that meant since i had NO shipping e mail? The woman played stupid telling me the number i gave they could not locate. It was their number!so needless to say i informed this mental giant i would inform my credit card company.this is when all their bull got deeper! Aparently they think theyre God? Advise to steer clear.to all veterans show support and boycott this dump!

They sold my purchase BACK to themselves and screwed me. I choose the depository option, payment accepted, and invoice mailed to my home... No problems. later i see a deposit to my bank account for $166.84 LESS Than I paid. Clint did call me back and explained that i had not filled out a missing document that he supposedly emailed me on Dec 5th. all i received was countless solicitation, and a couple of calls that registered as "Spam". he said "they couldn't wait forever" so they stole it back... It seems the website would have flagged me for more paperwork, or they would have sent it with my invoice... thieves.

I would give them zero stars, but this doesn't give me the ability. I ordered four ten oz silver bars from them in March. My money went through, and I get a receipt. They didn't email me the tracking number until I bugged them about it two weeks later. Then the tracking showed the package was lost the moment it showed a scan. I gave them time to update, a week. Nothing happened. I call them a week later to check what happened, and find out not only is the silver lost, but I had to file an insurance claim within the two week period from when was paid and listed as shipped. That means by the time ANYONE files an insurance claim, they are disqualified! So I said, fine, maybe it's USPS fault. So I filed a lost mail claim. Here we are about half a year later, and USPS can't find it. Was it lost? Stolen? Or something worst? This Moneymetals has got to be the most dishonest, untrustworthy company I have ever dealt with, in any business. DO NOT, I REPEAT DO NOT do business with them! Apparently they spend all their money on commercials on Youtube, as opposed to decent operations and staff and customer service! Stay FAR FAR AWAY. I lost a grand, which would've done better if I just donated it to a worthy cause, as opposed to a corrupt and dishonest company!

Customer Service rep a total jerk! I inherited a collection of silver that I know nothing about. I created an excel spreadsheet so I could provide the most accurate info possible as quickly as possible (with my limited novice knowledge) to the customer service person when I called. He was getting annoyed when I would update a number, etc. We spent 15 minutes on the phone, he gave me the quote (a couple thousand) and when he asked if I was going to sell I told him I needed to do my due diligence and get another quote. His response was "are you kidding me we have spent 30 minutes on the phone". Needless to say, I'll take my business elsewhere.

I placed an order for some gold and silver rounds on Saturday Oct. 7th and Paypal authorized payment, but MONEY METALS cancelled the purchase when the price of gold went up on Monday! Filed a complaint with BBB but they can't make MM fulfill their contract. I hate dishonest companies....

This company doesn't deserve even one star. Exactly happened to me as fallowing'. Don't use this company Don't use this company, PERIOD! They try to trick you into following a lot of pages on their web site and then they act as though you made a commitment. I decided not to make a purchase until I had done more research but just because they got me to give them some of my personal information they started collection's activities against me. I never agreed to anything and they are trying to get money for holding something. I have no idea what that means?? They are a total fraud and a big time scammer operation. Do not do business with them or you will probably regret it They asking $109 just to check their site.