Money MetalsReviews of moneymetals.com

I do not know why this company has such good reviews. I have always have excellent service elsewhere. My order was cancelled with them saying it failed fraud control and I was denied information why. The company values it's customers so little that it didn't even send an email stating the transaction was cancelled.

I was referred to them by my father-in-law. While their prices are fair, the customer service is poor. I placed an order, and after a couple weeks I followed up with them on the status of the order. I was told there was a problem, which I was able to rectify over the phone, but then told the price had changed and they would not honor the original order price. From the time I placed the original order, there was no email or call indicating there was a “problem”. I had to follow up with them. It appears that their focus is only on those who make large purchases. The mistake they’re making is that some of us will make smaller purchases/orders to “test” the company prior placing large orders.

I sold money metal’s merchandise totaling $6600and was supposed to get paid a week ago. NOTHING YET!!!!!!!!! I called them and they wanted $50 extra to send me my money, the receptionist had to run back and fourth relaying our messages cause they weren’t professional enough to speak for themselves. To ASHAMED!!!!!!!! lmao……. What a SCAM!!!!!!!!!! You’re better off going to a pawn shop that only pays out $40%. Atleast you’ll get something back????? Or even sell it on a street corner , same difference. I guess I’ll be calling my attorney??????? All you have is your word……. And theirs is RUN like HELL……who tries to charge you $50 to get the money they owe u, what a JOKE ….

The company is horrible. I may have to hire a lawyer to access my account. Stay away!

they constantly send you text mail about nonsense. not sure if they still in 90s thinking thinking people read the older way.. now today they send email to do unpatriotic things such as dump the usa dollar. I do have the screenshot of them asking that in their email

MoneyMetals was the company I used when I first got into buying bullion (silver in my case). I was the good little customer and even was on their monthly savings plan (NOT a good deal, fyi! Nearly zero monetary benefit but the plan "locks" your decision-making, i.e. you put your decision on auto-pilot). After a history of purchases, I made a couple of orders very close to each other timewise. The shipping emails they COMMIT to did not happen and MM messed up documenting online so when I looked for info in my account, I got some alarming messages such as the one from the USPS telling me the tracking number supplied by MM was invalid. I wrote MM with concerns and did not get a quick response. In the end the orders did arrive HOWEVER I was punished. MM literally refused at that point on to do business with me. Legally, that is perfectly their right. From a business angle, MM was stupid in that they had a customer making regular purchases, never any issue with payment and why interrupt that? Ethically it is shaky because I honestly have NO IDEA why they made that decision, so I can only suspect I was a bad customer merely by telling them their error. I fully agreed the bullion all arrived etc. and merely told them almost jokingly that it was just a problem in communication. I did not curse, threaten or otherwise do anything, but I guess someone at MM was experiencing Shark Week and got vewy vewy upset and said, "Fine! I'm taking my ball and going home!" I even gave things a couple of weeks to calm down and then inquired as to the "why"? No response. Subsequent to their refusal to do further business with me, which again is their right, they have become very suspect. I did purchases via ACH so they have my bank information. I requested that bank info be scrubbed - they don't need it by their choice - and wanted confirmation. Nothing. Also, by refusing my business for zero reason (I've asked I've received no response) they have essentially reneged on their contract to the customers that states they will buy back their products. Oh really? So while legal I find their behavior troubling and I guess my Mom was correct... they are not REALLY my friend! And that...stings. (Not really, but maybe do business elsewhere, fellow stackers?) Do not do business with companies who cannot take any accountability! The customer is NOT always right but when the dealer makes the mistake don't punish a customer for seeing it. I feel lucky I dodged a literal rip-off but...their ban is my benefit as then I actually started researching prior to buying each time so I've done better with other dealers. You can too!!

***BEWARE*** When looking through this website, don't click on anything or surf unless you are ready to buy. I added something to a cart to see the Tax Rate and Shipping costs. Once that information was obtained, I X'd out of the site. A few days later, I received an email saying I own $2800 for an ounce of gold that was left in my cart. After calling and speaking to a representative, who was pleasant, it was agreed that I owe the difference in the price of gold, which was under $20.00. Pay or end up in collection. Are you kidding me ??? I spoke to 2 other companies as well as friends that are into precious metals, and nobody has ever heard of or experienced anything like this. Also, I recently looked this company up and there have been a few lawsuits against MMX. GO somewhere else !!

Ordered twice, will not order again. They send belated emails out that confuse the customer, the email thanked us fort he first order and did not mention the second order, thus, it tricked us into thinking that we had received the second order, the email was ill timed and poorly written. Lost confidence, never again.