Kaitlyn
Product Damage / No Customer Contact
Had received the product damaged, and tried contacting both via email with images and phone number. No contact or any communication. Their automated message had stated they were on company break and return by January 7th; as of calling on January 16th, it still leads to no response. Have not been able to return or receive refund on the damaged product. _______ Update: I was able to have it settled as support contacted me after and resolved my issue! The product came intact and were kind to send a gift as well :)
Response from Momo LifestyleJan 19, 2026
Hi there, Kaitlyn! So sorry for this delay! It turns out your emails were filtered into our spam folder, so I unfortunately didn't see them until now. Regarding the calls, they likely came through outside of our business hours, just a series of unlucky timing on our end. I’ve just replied to your email so we can get this sorted out immediately. Please let me know there how you'd prefer to proceed. Again, I’m truly sorry for the trouble; your satisfaction is our top priority!