Momo LifestyleReviews of momo-lifestyle.com

Response from Momo LifestyleSep 18, 2026

Hi Rachel! I sincerely apologize for the delay in getting back to you. We've been experiencing a backlog with replacements due to low stock. I will reach out to you again immediately so we can resolve this as quickly as possible. Again,apologies! This is definitely not the standard of service we strive for at Momo."

Response from Momo LifestyleMar 9, 2026

Hi William, Please accept my sincerest apologies for the delay! I just discovered your messages in our spam folder and have reached out to you directly via email to make this right immediately. We value your business and look forward to turning this experience around for you! Best regards!

Response from Momo LifestyleJan 30, 2026

Hi Britany! I'm so sorry you feel this way. Just wanted to let you know that we're still working hard to find an alternative solution for you. Could you please check your inbox? I sent you an email this morning. Let’s get this sorted.

Response from Momo LifestyleNov 28, 2025

Hi Justin, Thank you for taking the time to share your review. We’re sorry to hear about your disappointment, as we always want Momo customers to have a positive experience. For clarity, our website states that our coasters are made from natural materials that are softer than glass and therefore gentle under normal household use. This refers specifically to the material’s composition. As our customer service team explained, fine dust or mineral particles present in any home can create superficial marks on glass in rare cases, regardless of the item placed on it — which understandably can lead to confusion. Following our conversation, we issued a full voluntary refund for your order inside Amazon and also offered a complimentary higher-value item, however we respect your desire not to receive any further products from Momo as stated. And, our UK team remains available should you wish to discuss anything further. Thank you again for sharing your perspective. Momo Lifestyle Customer Care Leader

Response from Momo LifestyleJul 15, 2025

Hello Alyssa! We're so sorry you still haven't received your product and that your experience with Momo hasn't been great! I just checked our system and it looks like it's still on its way. I went ahead and sent you an email with some instructions, so if you need any help at all, just reply there! Thanks so much for your understanding, and have a fantastic week!

Response from Momo LifestyleJul 7, 2025

So sorry you didn't have a great experience with our lights, Jaden! Our products come with a 1-year warranty, and from your description, it sounds like they might be defective. I'll reach out to you directly to help check on this!

Response from Momo LifestyleSep 15, 2023

Hi, Hao-Yuan. We're so sorry to hear about this error. As Amazon is our carrier, this is actually very rare, but don't worry! Thank you for bringing that issue to our attention, we've already contacted you to help you with this. Rest assured, we will get to the bottom of it! All the best, Momo Lifestyle Team