Molina HealthcareReviews of molinahealthcare.com

HORRIBLE! NO DOCTORS ACCEPT THEM OUTSIDE THE WORST GHETTOS PF CLEVELAND AND THEY WILL DENY THE CARE NEEDED EVEN FROM THOSE CHEAPER GHETTO DOCTORS

These Screwballs at Molina Healthcare don't warrant any, ZERO STARS. This health insurance wins the trophy for being the absolute worst insurance company on this entire planet, in regards to all facets of the company, from customer service, billing, referrals, authorizations, providers, etc., etc., etc. I cannot find any words to describe how dissatisfied, upset, angry, livid, etc., etc., when trying to write a review on such a horrendous, company, (so you call yourself a legit company), but for the life of me I can't understand how this company stays in business. I have yet to find anybody satisfied with this so called health insurance. Even all the Doctors, Nurses, etc. literally told me to shit-can this bogus insurance and do myself and everyone else a favor and change insurance companies. I am VERY PLEASED to write that I have enrolled in I.E.H.P, over the telephone, and what a smooth, non-irritating process this was. Extremely helpful, wonderful customer service and the ease of changing my insurance from Molina to IEHP, I know I will not have anything negative to say about my soon-to-be health insurance company, (IEHP). Please do yourself a favor and terminate your Molina healthcare and try IEHP, or anyone else for your own sanity. When every doctor, nurse, specialist, etc. tells you to get rid of Molina ASAP, enroll in IEHP, this insurance will make all your medical needs a pleasant experience and get treated like a human being, without having to call and get transferred to many Bozo's they have working there, with each one not knowing anything about the company, PERIOD!!! All of us unsatisfied patients who got the worst health insurance experience on the planet; need to pull together and stop Molina from torchering us. Please do not stay silent, let all Molina healthcare clients voice their very truthfully, BAD experiences. Thank you very much! Melissa Davis

Horrible medical transportation provider, I ve missed 3 mental health appointments because of incompetent safe ride staff. I’ve written a grievance already and Molina hadn’t done anything à about it.

Worst! I am trying for days to make a payment on the portal. It's literally impossible. I keep getting letters that I need to pay so I won't lose my coverage but no one can help me, not over the phone and definitely not the website. So much time wasted and no success.

I'd give them zero stars. As a medical provider & patient, I can say this is an absolute fraud of a plan. I chose their Medicare Advantage plan for 2026. What a disaster! Their website doesn't function, online bill pay, pay by phone doesn't work. Directory of providers inaccurate. They also impose copays when their contract & ID card says none. I could go on & on.

Zero stars should be an option. That's more than they deserve. Worst experience I've ever had with any company, of any kind. Told me to sign documents while on the phone, and I overlooked that I somehow accepted extra coverage for out of pocket cost. It was another $290 per month and started billing immediately. I've now paid about $1200, and have not been able to use insurance. Signed up cause I needed a surgery, which they said would be covered... it's not. Tried to use insurance in May, but they insisted coverage would not start til June 7. Received a letter stating that I need to pay by June 1 to start my first month's coverage. Paid on June 1 and then got an email that my bill had not been paid. I called and they told me I didn't pay in May. Explained everything about the call I made to them in May, when they told me coverage doesn't start until June 7. The heavy foreign accent kept repeating back to me that it says coverage began in May. I read the letter they sent me about starting my first month of coverage in June, but they didn't care. Filed a complaint, and they replied that they can't change start date of coverage. A few days later I got an email that my monthly bill (autopay) was being more than doubled. It's nothing but a scam.

Avoid signing up with Molina at all costs!! I originally chose Molina during my Medicaid enrollment period because I needed a root canal and was looking for better dental coverage. A receptionist at my dentist's office suggested that Molina offered more comprehensive dental benefits, including coverage for procedures like root canals. Since my previous insurance through Blue Cross Blue Shield covered very little dental work, Molina seemed like the better option. Because the root canal was imperative and couldn't be postponed, I enrolled in Molina believing it would provide the coverage I needed. To be fair, my root canal was covered. Unfortunately, that is where my positive experience ended. What I cannot understand is how an insurance company can cover a dental procedure yet repeatedly deny medications that are medically necessary for my asthma and lung health. My pulmonologist prescribed specific medications, including corticosteroids, and despite my symptoms and medical need, Molina continued to deny coverage. Instead, they approved alternative medications that were not what my doctor prescribed or believed would work best for my condition. Dealing with repeated medication denials has been incredibly frustrating. Health insurance should provide access to necessary treatments, not create obstacles that prevent patients from receiving the care their doctors recommend. I should not have to fight for medications that are essential to managing a chronic health condition. At this point, I am beyond disappointed with Molina. More than anything, I am angry!!!! I switched to this plan because I believed it would provide the coverage I needed, only to find myself repeatedly battling for medically necessary medications. No patient should have to spend their time worrying about whether their insurance company will approve the treatments their specialist says they need. What makes this even more frustrating is that I am currently stuck with this plan until open enrollment. I can't simply switch insurance companies tomorrow and move on. Instead, I'm left dealing with denials and uncertainty while waiting for the opportunity to choose a different plan. In the meantime, I am left without medications that my doctor believes are necessary for managing my condition. Before choosing Molina, I strongly encourage you to do your research, read customer reviews, and carefully compare all available options. While my dental procedure was covered, the repeated denials for important medications have completely overshadowed that one positive experience. As soon as I am eligible to switch plans, I will be doing so. Based on my experience, I cannot recommend Molina in any way, shape, or form. If you're approaching Medicaid open enrollment and considering Molina, my advice is to look at every other option first. My experience has been one of the most frustrating insurance experiences I've ever had, and I sincerely regret choosing this plan.

Expensive with virtually no providers that accept it. Prior authorizations for my medications were denied with no resolution. Extremely poor communication. Aggressive customer service. Absolutely horrible experience. You have to jump through hoops for basic healthcare services and coverage.