Molina HealthcareReviews of molinahealthcare.com

Molina Healthcare needs to do better! It is completely unacceptable for hardworking healthcare providers to experience payment issues while children with autism are having their therapy hours reduced without valid explanations. Even worse, essential services are being eliminated for many children who depend on them for their development, independence, and future. 🚨🚨🚨 Autism is not a fever that simply goes away or gets cured as the years pass. Autism is a lifelong developmental condition, and reducing therapy hours without considering each child’s individual needs is not going to help them develop the skills they need to become more independent and successful in life. These children need consistency, support, and access to appropriate services, not sudden reductions that could negatively affect their progress.🚨🚨🚨 It is heartbreaking to see children and families struggling because of decisions made by an insurance company. These are real children with real needs, not just numbers on a spreadsheet. Providers deserve to be paid for their hard work, and children deserve access to medically necessary care. Molina Healthcare needs to take accountability, provide transparency, and stop making decisions that put children’s progress and futures at risk. Children with autism deserve opportunities to thrive, not unnecessary barriers to their development. Extremely disappointing and unacceptable!

The worst ever both for clinicans and clients. Stay away from this insurance at all costs; a bunch of people who have no idea what is going on, everytime you call, you get a different answer. I am telling all my clients to stay away from this insurance company

Horrible. Denied accommodation for basic questions about service.

Horrible system but I have no choice to stay with them ok here's my problem 1st time i.signed up they was gonna give me otc 50.00 every 3 months I left 1 month only came back October 1st 2026 yesterday now I was told i cant get otc benefits with them wow really no stars for u

I take care of all f my mother’s billing issues. She called Molina before she moved to Florida in October of 2025 & asked if she would have coverage until she got new insurance in Jan 2026. They said any emergencies would be covered. Well in Nov 2025 she had an emergency hospitalization, which turned into 6 days. It was a nightmare just to get her address changed & took us 2 months to do so. In the meantime we got so much misinformation from Molina & were never able to speak to a supervisor as they say they are too busy but they would have them call me back but no supervisor ever did to this day in Sept 2026. They refuse to transfer me to a supervisor. They stated a specific group were responsible for the bills but turned out after I filed a grievance Molina is responsible for all out of state emergency bills. So 6-7 months later they started paying some of the emergency hospital bills. I have spoken to countless customer service agents & while all are polite, they have no clue how to resolve anything & will not transfer you to a supervisor. Customer service is a joke & they have no idea what they are doing. Delay tactics galore. You can only fax them anything , no emails except some departments can email you forms. They are clueless to help you from one dept from another. They put you on hold for 5-10 minutes at a time. Expect to be on the phone at least 2 hours for any type of question. Just horrible customer service & it’s just shameful. Stay away from Molina at all costs. It’s a disgrace they think they can treat people this way especially the older people!!!

save your time and switch providers.

So, I got put on Molina Healthcare at the first of January 2026, They seemed to be good at the time. My Flex card worked as it should and they seemed to be paying my bills. Then my Chiropractor contacted me and said Molina was not paying the bills because they said I didn't have Medicaid, but Julie told them that my Medicaid number was on their card. Then they told her that she would have to type in every page of my visits in order to get paid. They told her that they don't use the program that other companies use that makes the billing process basically a breeze. Now as of three days ago, I found out by accident that Molina has dropped me because they say I no longer have full Medicaid, and because of that change I can't be on Molina. Medicaid told me it is same Medicaid I have always had. Not having the Flex card meant that I would not be able to pay my utilities. Molina NEVER sent me any kind of notice and they supposably dropped me on Jan. 31, 2026. Thank God I talked to a two Medicare agents that were both Christian's and they I believe have gotten me on with Aetna at almost the same plan. I was up front with the agent as I was with the Molina agent in Nov. of last year. I told them that I have partial Medicaid and that it was a QMB plan, and he told me that was excepted and was the plan I was getting. So, I would tell you stay away from Molina Healthcare, because they don't care about your needs at all, and they will say and do whatever they want to get out of their contract! NO A GOOD COMPANY AT ALL!!!!!!!

Gwen F from Molina customer service went above and beyond to educate me on healthcare coverage. She went above and beyond to assist me with the struggles that I was having I have not received genuine care like I did today in over 10 years she is a shining gem in a world full of people trying to get rushed off the phone she answered all my questions and help me find many answers to a lot of problems that I was having with SSM health billing and I just really appreciate her as a Molina employee and her service has guaranteed that I will stay with Molina by her treatment alone 10 out of 10 experience .