Molekule, Inc.Reviews of molekule.com

Update got Crane and it worked straight out of the box. No assembly required and did not have to call, Purifier did not work straight out of the box. Arrived Saturday and Sunday I tried to start it. Had It not have been broken, I would not have had to call the tech who did not know tech support and was condescending. He asked me if the unit was plugged in. It was straight out of the box. There was no power at all. The mans command of english was so poor, I thought he was saying listen for a friend, but he meant fan after I told my friends he said listen for a friend. The man asked me if I heard a click and I said yes. Then he wanted me to put the phone by so he could hear it. Why does this man not speak English or Spanish? I cannot be expected to know thelanuage in every country. Got a condescending email from Molekule’s customer disservice department and they said they would have someone trouble shoot it. It’s already on the way back to Amazon. I’m buying another filter from a different company which my friend said worked straight out of the box. Got a rude message from molekule that was a response to a message I sent over the Internet to molekule. Ive got a tip for molekule just skip the call center if you can’t have someone who can communicate, knows the products you sell, and has some manners. They want to trouble shoot an item that does not work? The need the order number for me to be able to return it? The overseas “Molekule Dude” said he could not help me further without a receipt. Well I’m just sending it back. My friend said he had heard good things about the device. Perhaps molekule should check the products before they leave the Chinese factory. Molekule contacted me from the Philippines via email trying to get the non working device trouble shooting. They sent me a very patronizing email and I blocked them. There is only 30 days to return item and i got it back before that. Amazon sold it. Unfortunately I'm unwilling to use molekule again due to patronizing customer service on phone and via email. It’s really clear that they don’t care or know about tech support. These reps need to learn how not to be rude to people in the states.

When I requested to return the 4 units that I purchased in a bundled deal with a 30 day full refund - WELL - the experience was awful. It all started with what should have been a simple email request and reply with RMA instructions and return labels. NOPE, it was a every other day email query to them with either no reply or constantly asking me the same questions. Four phone calls resulted in the same delay tactics. I finally requested a CHARGEBACK with my credit card company and then filed a formal complaint with the Better Business Bureau of San Francisco. After a total of 32 emails, 4 phone calls, 2 formal complaints as outlined above I finally got the rerun instructions and labels. After they acknowledged shipment of the retune it took me another 6 emails to get confirmation that they had in fact credited my credit card. This should be a very big clue as to how they will handle your warranty needs. In my opinion Mr. Bogswami is a immoral business man. STAY AWAY - Buyer beware.

I'm currently trying to return my Molekule Air due to a strong plastic offgassing smell that simply won't go away. After seeing how it actually increased volatile organic compounds in the air in a test performed on the Vacuum Wars channel on YouTube, I'm not comfortable using it anymore. I've sent two inquiries to the support so far without any response.

I’ve had molekule since first gen release and it is not worth it. The filter is buggy and reboots, the app for iOS is buggy and doesn’t connect to the filter. The customer service is terrible. For $800, you are better off getting something on amazon.

After several attempts the web site did not allow me to make a purchase of two molekules..Then after long ridiculous wait time on the phone still it was not resolved and told had to wait due to web page issues..And this was when running a sale..I tried again the next day and still no results.. I tried again today and just wasted a good 30 minutes with nothing resolved. a company is as good as their customer service is. If by some chance I were to make a purchase and had a technical problem I would be screwed as I saw with another review.This company seems to be unable to offer efficient and good quality service which is also a major component to a good product so BEWARE.. I will surely be letting others know to stay away.

At first, I was very excited to try this product out. As for many, the video Molekule shows is effective and resonates with many allergic/asthmatic individuals. From the first day I cranked my unit on, I had a Full blown asthma attack. One which I’ve never had that severe in over 10 years. I tried to ignore the smells and told myself this was just the unit doing its job. Something SO many say as well as ththe company. Yet the environment of my entire apartment was very heavy feeling for the weeks I had the unit. The Molekule altered my living area to the point I went to the doctors to see if I was getting extremely sick. Which the assessment was my breathing was the worst it’s been in years. Which shocked my doctor given I’ve been healthy and fine for years. That said, I immediately went home and started the return/refund. When it comes to customer service and communication, Molekule is in the dark ages. Receiving a response takes as long as the ENTIRE return period. Not only did I loose over $200 of my refund.. I had to hassle the customer service reps to reply back to me on when I’d receive my refund. Upon sending them a tracking number that the unit was in transit, they would not cancel my filter subscription. They did this when they approved my return, meaning unit was in-hand. What’s the big deal if the unit is in transit back to you and you have the tracking number? Why waste time and money on both sides with sending a filter subscription out?? When a unit is in transit back for a return... Especially when I’d loose money to return it? Also, the correspondences seem to be with different reps. I’ll talk with one person who understands the return then when I follow up to see my refund status they ask moronic questions like, “what’s your email and address for the return”.... Information that is clearly shown in the same correspondences. Sometimes even said multiple times. I would get replied 3 days to almost a week later. Again, customer service is very behind the times. For a company that claims to help improve your life, they sure hold no accountability for when they make it difficult. For those on the fence, I can honestly tell you I have NO IDEA if this unit improved my air. I do know it got me sick the first week to sent me to the hospital (with a new bill mind you for breathing treatments), they wasted my time with unfriendly / idiotic questions, and took over $200 from my refund when I finally received it. Do not fall for all these fake reviews. Check Reddit for those that are curious. There is plenty of conversation of many who went through the same thing as I did. The funny thing is you’ll see a few ridiculously sad responses from some Molekule reps. Saying the same things I was told! It’s very upsetting as I wanted this unit to work given clear air in my home is important to me. But I’ll stick with my outdated HEPA filters.