Molekule, Inc.Reviews of molekule.com

100% HORRIBLE CUSTOMER SERVICE! AS A COMPANY OWNER, I GIVE THE RECOMMENDATION TO FULLY AVOID THIS COMPANY. MUCH BETTER OFF GOING WITH THE MEDIFY AIR MA-125 TO BE EXACT.

I became a Molekule customer in 2019; despite the negative assessments from various consumer research publications, I thought the CEO's rebuttals were reasonable and, of course, the aesthetic value was unmatched. Now, five years later, not only did my first Molekule, an Air, fail multiple times, and require replacement, but my Air Pro also incurred a fatal error—but, I was informed, was out of warranty. (I only purchased it three years ago.) I was offered a 20% discount on a refurbished Molekule. Instead, I bought a Dyson, and I'll never be buying another Molekule again. I encourage anyone else considering a purifier to stay away, too.

First it took a month to receive the unit. After the first replacement filter, the unit stopped working. The unit was only a few months old. Molekule simply sent another filter and when the unit still did not operate finally agreed to take the unit back. I had to purchase a box to return the unit. It was my understanding I was getting a new unit. What I received what a refurbished unit. I paid just about a thousand dollars for this unit and received a refurbished unit rather than a new replacement. If I had purchased an appliance anywhere else and returned said appliance, I would get a new replacement. Molekule only sends you an old unit with problems that they allegedly corrected. Seems to me it will only be a matter of time before a refurbished unit fails. Secondly, the new unit did not filter air any better than any other air filtration system on the market. Other brands sell at greatly reduced prices from the pricey thousand dollar units of Molekule. The company answers emails, but all they ever say is sorry, but this is the deal, take your refurbished unit as a new replacement is not our policy. BUYER BEWARE, DO NOT BUY A MOLEKULE, YOU ARE WASTING YOUR MONEY!

Bought a purifier in the U.K. and now been told I can’t buy replacement filters and they don’t know when they’ll be available in U.K. They misled me into buying a purifier , appalling company

I received the product and tried to get it set up to no avail. This is the e-mail I sent to their customer service: To Whom It May Concern: You cannot imagine how disappointed I am with your product. Not only would it not connect to the WiFi, but it also, each time, showed an error message that stated there was no filter. Calling customer service compounded the frustration level that I was experiencing. I had to repeat myself a various number of times and I had to ask the person on the other end to repeat herself time after time being that English was obviously her second language. She did nothing more than I had done each time I tried to connect the machine to the WiFi. It was a total waste of my time. A VERY good friend and colleague (a physician as well) highly recommended the Molekule to me, but after this experience, I cannot imagine trying this again. If, after over an hour of frustration, there was no connection available and a constant "no filter" error, I cannot imagine putting myself or any of my patients through that agony. I would have been a good source of referrals had the product met my expectations. Most of my practice deals with environmental toxins and I am fully aware of the impact that they have on our health and well-being. I will need to do further research to see who TRULY has a good product. I tried writing a review on your website and it would not allow it to go through so I would imagine that, once anything less than 5 stars is selected, your software doesn't allow an honest review. I wish that there had been a better way to remedy this situation. Sincerely, Dr. Richard....................

This is the worst air purifier on the planet. Kept breaking down and finally threw it in the trash. You cannot even change a filter without it breaking down. They would not refund my money, only offer another defective product. There are far better choices and less expensive on the market.

I own 6 of the Molekule air purifiers. I have found these units were inconsistent. These air purifiers are some of the highest prices on the market, however these products have serious issues. The mobile app has many defects leaning it to be non-functionable most times that I have attempted to use it. The Consumer Reports which is a non-profit and respected unbiases reviewer of consumer products has ranked this product next to last with a rating of 20 out of 100. Buyer beware! This is a very expensive product & not worth the price.

This company only serves its US customers. Try to get new filters in Europe and expect to pay over the odds. Overall OK product, but once your filter needs replacing you may as well throw it in the bin, as filters become prohibitively expensive outside the US, full price for each, and 20 dollar shipping, and you need one every 6 months, at 125 per filter each for the cheapest type... I tried engage Molekule on this, they simply reply the same sentence, we currently only ship to US & Canada.......