MolbllyReviews of molblly.com

Response from MolbllyFeb 6, 2023

Hi, Our mattresses are tested and then sent out with no problems. What you mentioned in your email to us was that you felt back pain when you fell asleep. We are very sorry about that.,The subjective feeling of the mattress is not part of our warranty.From the feedback of our most customers, our mattress is medium firm.Before we produce this product, we have done a lot of research on this product, collecting a lot of market feedback and designing this medium firm mattress specifically for the needs of most consumers . If you need to replace the mattress or apply for a return, according to our company's return policy, we need to send the mattress back to our warehouse. We will refund you after we receive the mattress . Best wishes， Molblly

Response from MolbllyJan 31, 2023

Hi,We have been actively communicating with you in emails.We assure every item sold from us has been strictly checked and tested before sent to the customer. In order to facilitate transport , our mattresses are compressed, rolled and shipped in a box, the compressed mattress structure will be destroyed.Moreover, after compression by the machine, the length and width will be slightly different, while the thickness will be slightly different. We usually advise customers to allow at least 72 hours for the mattress to fully expand. You can try to shake the mattress and pat the surface of mattress gently that will allow the air to enter the sponge.It may help it to regain its normal shape.Sorry for this inconvenience caused.

Response from MolbllyJan 31, 2023

Hi,We are very sorry, we are sometimes replying slowly due to the time difference. After a great deal of experimentation, our bed frame is able to support the weight of most people. Please make sure if it is installed correctly. If you have any questions, please feel free to write an email to our customer service email:[email protected]. We are happy to help you solve your problem.