Charly
So uncomfortable my cat won't sleep on it
The website was confusing to use, all the letters after the product make no sense and they have different softness ratings despite claiming to be the same. I ordered a mattress that was on the website only to be emailed (to my spam box because the email was so poorly written) that it was not in stock and would be replaced with another mattress that allegedly only had a color difference. They took the money out way before shipping and took a long time to ship. The mattress is not comfortable and my cat won't even sleep on it.
Response from MolbllyJul 18, 2022
Hi Charly, Thank you for taking the time to write a product comment. Regarding the question you mentioned, we really feel very sorry and guilty about it. I'm so sorry that I didn't remove the out of stock product in time.We have sent an email to you as soon as possible, asking if you would like to change anothe mattress that is in stock. I'm sorry that I sent an email to your junk mail.I hope you can forgive me.We are very grateful to you. At that time you saw our email and replied that we can change the style. We also arranged to send the mattress to you immediately after we received your reply. All the letters after the product are the name of the mattress,which make us to identify which mattress it is.There is no difference in the raw materials for the production of this mattress. They are just different in design look. We are sorry to hear the problem you met with this mattress and all the inconvenience caused by it. All of our mattress has quality guaranteed. As a seller, customer satisfaction is important to us and we value your feedback. We would like to get more detail about your situation. Please email us at: [email protected] to talk with us directly and allow us to find a solution and provide you with further support. We look forward to further communicate with you directly and help you solve this issue. Have a great day! Molblly