MolbllyReviews of molblly.com

I was super excited to order this mattress, that was 2 weeks ago, it says it hasn't sent yet when I checked, there has been no updates, I contacted them 2 days ago and they responded today saying to take it up with Amazon, I didn't order it from Amazon and I don't know how to proceed, just let me know if I'm getting a mattress or not so I can either keep waiting or buy one somewhere else

If I could give them 0 stars, I would. I received my mattress fairly quickly but the sizing was off and the feel was too soft in comparison to the description. It sinks in so badly that I could feel my box spring and I ordered a 14” mattress. I emailed them same day I received the mattress and requested a refund or even an exchange. I haven’t received a reply. I’ve sent 4 emails and two chats, no reply. Busy or not, you should have a team capable enough to reply to your customers. The lack of response is very concerning. From reviews I have read from other sites, they don’t seem to honor their own return policy either. If you order from here, be prepared to be ignored and lied to. I’m going to see if I can get the BBB and my bank involved. I’m so disappointed.

Was gifted a molblly king size 10 inch gel foam mattress 3 years ago April. Moved last week and unfortunately the mattress got dirty. Went to website and was trying to see if you could take off mattress cover to wash. Literally says you can. On my mattress, there is only one label and that is just the name molblly. Easy to unzip. I unzipped one corner to look at how to wash it and left it like that for maybe a hour. Read so many reviews on fiberglass being inside and that people have gone through the same thing with no warning label or information on the contents. And again website says you can remove it but I decided against it because the lack of information. Zipped it back up( like 7 inches) and put my bed together and tried to go to bed. BAM... I'm itching and burning all over. Pull out a flashlight and my room and bed is covered in fiberglass. My animals cage, my clothes everything. I literally found no information on fiberglass being in the bed. Slept with fiberglass and now spending the day throwing my stuff away. Can't get ahold of customer support as it's not possible. No chat response or email back. Contacted Amazon which is where it was ordered from and they even attempted to contact the company on my behalf and failed to do so. Warning labels need to be on the bed especially if the bed contains fiberglass. Do not attempt to even remove the mattress cover even though website says it can be washed unless they use to use fiberglass and I'm one of the unlucky ones who got it. I mean I loved the bed as it fit me but now it's completely covered in fiberglass and has ruined my room. Sigh.

I purchased the mattress a week ago today, 06/13, and still have not received any correspondence or an update on the account profile on their website. All I need is a real status update.

I was looking for a firm memory foam mattress with an affordable price to help with my back pain and Molbly did not disappoint me. It is much lighter compared to other mattresses and easily rapes and transported. I am very happy, sleep much better and my back pain is almost gone in 10 days. I highly recommend it.

It’s like laying on clouds

Still haven’t received the bed, a week after delivery date. Had to wait 3 days for a message back from the company to see if I could get a refund or even what is happening with my bed. Had to spend last week on an air mattress, and it looks like I’ll have to spend this week sleeping on one too, since the mattress I purchased said it would be here a week ago, and it still is not.

This mattress is so comfortable. It feels like you’re sleeping on a cloud. I felt like a warm little muffin sleeping on this mattress. All the tension from the day just goes away as soon as I lay on it. Super happy with the purchase.