MokwheelReviews of mokwheel.com

I live on the side of a coastal mountain range, so any e-bike has to be able to handle the many difficult hills and terrain. The Obsidian 2.0, 19.6-amp hr battery combined with its 105nm torque at 1000 watts continuous and 1300 watts max really fills the bill. I weigh 195 lbs with another 20 lbs on the rear rack with no issues. The rear rack also comes with turn signals and a brake light adding safety. The 10-speed gearing is excellent for the hills. Now at 600 miles on the bike, my back at 77 years old, really thanks me for a great rear suspension as I do 80% offroad riding. At this price point you can't go wrong with the Mokwheel Obsidian 2.0. Lastly and most importantly is the customer service. Chad in customer service has been excellent is every area. Thank you, Chad. Five stars from me.

The support is very good. I appreciate the quick response with emails! Fixed my problem easily. Bikes are great!

Nach 2500 km mit meinem Mokwheel Basalt ST gab mein Akku leider plötzlich den Geist auf. Der Umtausch des Akkus auf Garantie lief völlig reibungslos und der Service war sehr gut. Ich liebe mein Mokwheel E-Bike und würde es jedem empfehlen!

Product works as expected.

We love our bikes. We bought the obsedian for me (6'5" 300 lbs) and basalt for the wife 5'4" and they are the best. We've had so many compliments on them and with the extra accessory package we bought, we really didn't need to add anything. We've had them for a little over a year and my wifes bike had a piece break and I took a pic and emails customer support and had a new part in a week. Great customer service. I'm telling you, you can't go wrong.

the Basalt 2.0 is a great e bike it very heavy bike, i have reached 200 miles now and its been wonderful experiencing the long distance bike trails. i prefer peddle assist over throttle keeps me in shape. i still look a videos of a lot of other bikes and i am still glad i choose this one, i have no complaints.

I encountered an issue with the battery lock on my Mokwheel. I contacted customer support and they were quick to address the issue and ship me a replacement lock.

I want to thank Chad at Mokwheel, as well as Adam at Electric Bikes of Arizona. I ordered a new rear wooden platform with new taillight connection for my new Obsidian 2.0 e-bike. Well, I ended up making an installation error and basically fried my new controller and display. These two companies totally helped me and covered my error under warranty. As a new customer, it was such a great feeling when Chad told me all is repairable. So, customer service from both companies was excellent. It is too hot to ride my bike in Phoenix in Summer, but now I am excited for Fall. Thanks again, Chad and Adam!