MokwheelReviews of mokwheel.com

I bought two MokWheel bikes, and have over 1,000 miles on each. They are a blast to ride. Minor items that have failed have been replaced immediately, and the customer service is second to none. Nice job all!

Outstanding service from Mokwheel Germany – 11 out of 10! ⭐⭐⭐⭐⭐ Daniel is the Mokwheel representative in Germany, and I honestly couldn’t be more satisfied with his support. From the moment I received my bike and throughout my entire experience, Daniel has been there whenever I needed help. He is always quick to respond, easy to reach, and, most importantly, he solves problems quickly and efficiently. His customer service is absolutely outstanding and has far exceeded my expectations. I am extremely satisfied with both Daniel and my Mokwheel bike. Having such a reliable and helpful representative makes a huge difference and gives me even more confidence in the brand. 11 out of 10 stars – absolutely recommended! ⭐⭐⭐⭐⭐

I love my Mokwheel Obsidian, I was hesitant to but at first because I had read many reviews of poor customer service. I have found the opposite to be true. They answered my calls and helped me resolve my issue.

My experience with Mokwheel bikes started in April 2025. I did a spreadsheet comparing 3 different manufacturer's bikes that I was interested in. For a variety of reasons, I chose the Mokwheel Basalt along with the accessories package. To say that my experience with Mokwheel has been excellent ... is an understatement. I am 72 years old and based on life experience, I have earned the right to be cynical. I never expected to be impressed but I am. I have had my bike for 15 months. I have 2,250 miles on the bike. Trouble free from day 1. I had to order 1 part that was starting to fail. I had the replacement in hand within a couple days. They have been immediately responsive and have kept me constantly updated on any order status, whether it was the original bike shipment or the order of an extremely minor part. I have so much confidence in the quality of the bike that I am planning the feasibility of a long distance trip utilizing my extra battery and possibly purchasing a trailer. I also, due primarily to my excellent experience with Mokwheel, am seriously looking at purchasing the Onyx bike. Anyhow, I realize this has been long, but if you're reading this because of your possible interest in a Mokwheel bike, my honest opinion of Mokwheel bikes has been better than I could ever have imagined.

#1 the high quality of Mokwheel eBikes and #2 the high quality of Mokwheel customer support. I use my Basalt daily to commute to and from work, almost 2 years now. Whenever I've had questions or a problem. The Mokwheel customer support has been there to answer the phone and help solve it for me. Mokwheel is a great eBike company and when anyone asks about my eBike I make sure they get the name right and tell them, I did my research - only Buy Quality (which keeps you safe) at a Great Price

called in got a american speaking person determined the issue and they sent the part. nice

The website made ordering easy. The delivery process was executed well, keeping me informed of the delivery status throughout the process. After the delivery, customer service was able to quickly provide answers to all of the questions I had after using the bike.

Quick delivery. Bike was just as expected and easy to assemble. Rides great. High quality construction.