Sandra S.
2 year warranty? more like 2 minutes
bad handlebar hardware, 1 part and its proprietary, which means its unavailable anywhere else but the manufacturer phone number is useless, 20 min on hold then they disconnected and I received a text to use email, which i already tried, 1 response and then nothing. figured I would buy from a somewhat local dealer (California, although bike shipped from east coast port, regardless) suggestion: call the phone number or email with a made up problem and see if they respond, if not DONT BUY FROM THEM
Response from MokwheelNov 12, 2024
Hi Sandra， Thank you for sharing your feedback with us. I apologize for the difficulty you experienced in contacting us and the frustration you experienced with the handlebar hardware. We know how important it is for you to feel supported in your purchase and we are committed to improving our communication and availability of replacement parts. In response to feedback like yours, we're working to expand our customer service team to ensure that customer issues are addressed promptly and accurately. We appreciate your patience and advice. Your experience has shown us where we need to improve, and we are taking steps to ensure a better experience for our customers. Kind regards, Mokwheel