MokwheelReviews of mokwheel.com

The associate was very helpful. She seemed concerned that our issue was taken care of. Very professional that they followed up with us to make sure we were satisfied.

I have purchase four bikes from this company in the past several years and I can say I am very happy with the customer service I have received. When they first started up it was difficult to get through but patience and kindness go a long way. Jessie has been great taking care of anything that I needed help with including a battery issue that he trouble shot with me step by step. Best to email support if you are having issues but rest assured you will get results. These bikes are awesome. And they turn heads. Best bang for the buck. I have no complaints. Would buy another one when I give one of these up. Thank you Mokwheel on making a bike that holds up and is affordable. Cyndy Stratton

Love the bike but for that price it should have brake lights wired to the levers

Ich hatte ein Problem mit einem Bauteil an meinem E-Bike. Der Kundenservice von Mokwheel hat schnell und unkompliziert reagiert – Ersatzteile wurden zügig geliefert und ein hilfreiches Video zur Reparatur gleich mitgeschickt. Auch bei einer Softwarefrage wurde mir freundlich und kompetent geholfen. Vielen Dank für den tollen Service!

Die Qualität des Mokwheel Basalt ST 2.0, das kraftvolle sichere Fahrverhalten und der freundliche exzellente Kundenservice, haben mich durch meine Erfahrung mit Mokwheel über 2500 Km so überzeugt, dass ich noch ein zweites Basalt ST 2.0 in Grün dazu gekauft habe.

Couldn't be happier with my Mokwheel Onyx fat tire ebike. Handles whatever you can throw at it. Top of its class in torque. Also, contrary to what I have read online their customer service has been top notch. I would highly recommend!

The bike is outstanding has very good pick up and I haven’t had any issues at all. I’m a left leg amputee and it allows me to go on bike rides with my kids and enjoy the beautiful outdoor weather. The bike is very sound and seems like it’s built with very good material.

gave great advice on our bike builds once we received them and we got great extra s with the purchase