MokwheelReviews of mokwheel.com

No complaints , customer service was pretty responsive. The Bike arrived on time without damage.

Great products...Great customer support!

As a long time road and mountain bike rider, I had mixed thoughts about an e-Bike. I bought my Basalt Mokwheel bike to use in quietly accessing large tracts of land and unimproved trails. I was thoroughly impressed by the bike's endurance and ability to climb steep grades with peddle assistance. Customer support was excellent and the bike's quality is exceptional. The Basalt Mokwheel exceeded my expectations at every level.

Quick response to questions, and went the extra mile to help me

I bought the Basalt wide tire for desert riding. I am with a group and the rocky terrain is killing their backs. Not mine! At 57 I knew I needed to research and invest well on my ebike and I am so happy with my choice. Everyone loves the color too. The accessory bundle was included in my purchase. The additions were perfect except I did opt for a better air pump and didn't install the basket.

Es liegt sehr gut auf der Straße. Es fährt sich sehr angenehm und ruhig. An Steigungen habe ich null Probleme damit und fahre da locker mit 25 hoch. Die Fetten Reifen, runden das Schmuckstück ab. Daher kommt es richtig fett rüber. Von mir ne klare 11 von 10

My wife and I purchased two Basalt ST e-bikes during Mokwheel’s Black Friday sales. As such, we received the free accessory pack and free bike rack. We have ridden our bikes approximately 150 miles and are thrilled with them and with the additional accessories. We love the look and feel of the bikes with their big tires, comfortable seats and very well designed and useful “rear bike pack”. We can go to the grocery store and fit quite a bit of groceries in the rear fold out saddle bags with no problem. The bikes also do very well and are stable on dirt pats given the big beefy tires. I also want to comment on my experience with Mokwheel’s customer service. When my two bikes arrived, unfortunately, one of the rear tire tubes had a small hole in it. This may have happened during shipping or somewhere else, but after contacting customer service, they immediately to care of it and sent me a replacement tube. Of course, this built my confidence in Mokwheel and their treatment of their customers. In addition, I had one other issue with one of my phone holders and Mokwheel customer support also took care of that issue. Needless to say, I am thrilled with my bikes and thrilled with Mokwheel as a company.

Best bike ever 😎