MokwheelReviews of mokwheel.com

Bikes were easy to put together. Best finishes on the bikes! Everyone stops to see them!

I ordered the Mokwheel Asphalt eBike as a birthday gift and it arrived in three days. The eBike was packaged extremely well and there were no damages nor missing parts. Assembly was very easy. I recommend watching the assembly video on the Mokwheel website to get a fast start on putting the eBike together. I have ridden 185 miles in my first month and have had no issues. My knees no longer hurt after returning from a ride and I still get plenty of exercise. I love the five levels of power assistance, and I can easily cruise at fifteen miles per hour or reach speeds up to thirty miles per hour (this was going slightly downhill in PA5 and peddling aggressively). The only thing that has happened that was unexpected is I had a flat rear tire. The good news is, I watched one online video on changing an eBike's rear tire and I was able to remove the rear tire and install a new inner tube and reinstall the wheel with ease. My compliments to Mokwheel for making this procedure so uncomplicated. I have yet to test just how far I can go before completely draining the battery, but I have been on a twenty-two-mile ride and still had four bars out of ten remaining on the battery life. Overall, I am very pleased with the Mokwheel Asphalt eBike and I look forward to every ride.

I bought the Mokwheel Obsidian during a Black Friday special. The deal was great and included a lot of accessories. The spare battery is less than half the price of other companies which is amazing. It's a great bike. Their customer service caught my attention. I received a call from a Mokwheel customer service rep on how my experience is going. I said the bike was great and I was having a lot of fun. I mentioned in passing that I was missing a nut cover for the rear nut. They followed up promptly and the nut cover was mailed promptly. I was blown away by how attentive they were. If you're thinking about buying an ebike, Mokwheel should be top on your list.

We have owned two Mokwheel bikes for about a year now, and are very happy with them. But one of the bikes developed an issue with the headlight. I contacted customer service and they went above and beyond to fix the problem, they responded quickly and immediately sent a replacement part. They stand by their product and that makes me trust them even more. Thank you!

Lange hab ich überlegt, ob ich mir ein Bike im Internet bestellen soll, doch nun bin ich positiv überzeugt. Das Bike sieht sehr stabil aus und scheint zu halten was die Werbung verspricht. Ich freue mich schon Touren mit dem Rad zu unternehmen. Vielen Dank auch für den Kundenservice, ob der funktioniert weiß man ja erst wenn es Probleme gegeben hat. Bei meinem Rad hatte es einen Transportschaden gegeben, die vordere Bremsscheibe war leicht verformt und schliff dadurch. Die defekte Bremsscheibe wurde ausgetauscht, alles wurde unkompliziert gelöst, bin sehr zufrieden.

Basalt bike arrived with forks that are not properly fit for the disc brake. I believe this can be remedied but only if they either answer their phone or return the calls/email. Stay tuned, I will be reporting how this turns out. Got a quick response and great help from Chad. Replacement parts are on there way.

Super Preis-Leistung Aber der Kundenservice ist genauso Spitze. Schnelle und einfache Abwicklung. Anliegen werden schnell und unkompliziert erledigt. Deshalb ein Top Onlineshop bei dem die Qualität und Leistung passt und ich werde immer wieder gerne bei Mokwheel kaufen.

Excellent customer service