MokwheelReviews of mokwheel.com

I had a great experience purchasing my ebike from mokwheel. From purchase to assembling to my first ride. The bike was delivered on time and packaged very well. assembling it was easy. The directions were easy to understand and all the tools necessary to assemble the bike were included. there are plenty of videos on YouTube to watch if you need them. This is my first ebike so I was excited to go on my first ride. I was not disappointed. The basalt is a beast! Plenty of power and the handling and ride were great. I've only ridden it on the street but I'm looking forward to taking it on the trails. The look, quality and features are far superior to the expensive over priced brands and at the time I purchased mine I received a package of extras for free. I highly recommend mokwheel if you're interested in a great and affordable ebike.

I purchased an Asphalt ST in early December. After assembly, it failed to turn on. Customer service worked with me to troubleshoot and replace a number of parts (display, battery base, controller, mainline, and battery), all with no luck. They quickly shipped a replacement bike which is now working flawlessly - my wife loves it and is able to accompany me on 25mi + roadbike rides. I greatly appreciate the attentive customer service. Chad and Isaiah were understanding and helpful both on the phone and over e-mail. Far better customer service than I expected.

My wife and I purchased new e bikes. I elected to go with a Mokwheel. Her bike was more expensive and could not come close in quality and value. I was very impressed with the quality of the parts and fit & finish of the bike. I'm very pleased with it so far. I would recommend Mokwheel to anyone looking for the best bang for the buck.

J’ai acheté deux vélos Mokwheel Basalt il y a presque deux ans et jusqu’à récemment je n’avais jamais eu de problème. Je suis très satisfait de ces vélos. Il y a quelque temps, j’ai eu un souci sur l’un d’eux : l’écran ne s’allumait plus et le vélo ne fonctionnait plus. J’ai contacté le service après-vente et, après quelques échanges avec l’envoi de photos et de vidéos pour montrer le problème, le service technique a pu identifier la panne. Ils m’ont ensuite envoyé les pièces nécessaires, avec des conseils et des vidéos pour m’aider à faire le remplacement. Après avoir changé les pièces, tout fonctionne à nouveau parfaitement, comme avant. Je voulais aussi souligner que le service client a été réactif et sérieux. Le problème a été pris en charge rapidement et la solution a été trouvée assez vite. Au final, je reste très satisfait de mon expérience avec Mokwheel.

Very nice bikes! My wife and I are very pleased with the purchase of our obsidian 2.0 and basalt. Both are very comfortable and have plenty of power to tow around our kids trailer. We both have put well over 100 miles on them so far would definitely recommend.

Got me and my wife 2 obsidian e-bike for Christmas. So far we love them.

Ordering online was easy and fast. I had a few questions during assembly and tech support was fantastic, both on the phone and email. What a beautiful e-bike!

Love Mokwheel. Good directions for assembly. Have not had a chance to ride it yet as it is winter but looking forward to it. this is my 2nd Mokwheel. Very solid bike.