MOHELAReviews of mohela.com

April is Sexual Assault Awareness Month. It's also Autism Acceptance Month. So I made this review, hoping MOHELA never abuses anyone. Ever again. I was raped a few years ago. I began to struggle quite a bit. Because of my autism, ADHD, and auditory processing delays, I needed additional assistance with my loans. Most importantly, I needed everything IN WRITING. I clearly and repeatedly invoked the Americans with Disabilities Act (42 USC § 12101 et seq.) to MOHELA. Asking that any & all questions be clearly answered in writing. I requested an ADA coordinator. Instead, all I got were a bunch of incompetent, inarticulate, ignorant, uneducated employees at MOHELA. I clearly cited the law. I clearly stated my disabilities (which I'm not required to do). Finally, because MOHELA repeatedly refused to comply, I filed a formal complaint with the Missouri Human Rights Commission (MHRC). The pain MOHELA caused was profound and systemic. As an autistic person, my civil rights and basic dignity have been repeatedly violated. And MOHELA continued that abuse. I decided to make a public records request; I wanted to see if others like me we're having the same issues. This allows everyday people like you and me to ask for records a public entity has or an entity that does work on behalf of a government agency. In MOHELA case, it's called The Missouri Sunshine Law. The legal citation is Mo. Rev. Stat. §§ 610.010–610.035. I sent several requests. To my horror, MOHELA repeatedly failed to acknowledge the request within 3 days. There are no exceptions - if you invoke the Sunshine law, MOHELA must respond within no less than 3 days. Accordingly, MOHELA very blatantly broke the law in front of me repeatedly by violating my ADA rights. And then they proceeded to repeatedly break the law by not responding to public records requests in the required timeframe. So I finally filed that complaint with the MHRC. I filed complaints with my state & federal representatives, the Department of Education, the Department of Justice's Office for Civil Rights, and told them too to retain my complaints under state/federal public records law, so that anyone else asking about systemic conduct by MOHELA would find it. But what I'm most proud about in April, as an autistic rape survivor, is standing up for myself. I found the courage to stand up to my attacker a while ago. And once again by confronting MOHELA on its repeated violations of ADA & Sunshine law, I found the courage to stand up against an abuser once again. Don't ever be afraid to stand up to a crooked loan servicing entity like MOHELA.

Dealt with an agent and she was not knowleadgeable about what was going on. just read off the paper. Got mad at me for me explaining what i want.

1 star because the site will not let me leave less. For over 2 years I have sent in and called, even sent the correspondence certified mail about the loan being discharged by the federal government due to misleading information and claims by the school. They refuse to acknowledge this and keep directing me to the DOE. Funny thing is DOE states Mohela has all the required information to forgive the loans and that no action is needed in their part. They lie and mislead people just to tack on interest. All they do is transfer you to resolutions who might call you back in 2 or 3 weeks. I saw they were sued in California do these very actions. How is this still allowed to exist and handle government funding.

I can never get an actual person on the phone. Meanwhile my documents uploaded are not being reviewed and they are screwing my perfect credit. This is the only company that has been the absolute worst to try and deal with. They have the power to ruin our credit but they can't actually get on the phone and help someone without a computer doing it. It's like a black hole of death that can take a persons life without any effort and blame it on us though we tried our best to work with them. Absolutely awful.

This company is horrible. If I am so much as one day late, I feel like I get harassed incessantly. Customer service isn't much help either.

My loans keep going into forbearance so none of myvpayments are counting towards PSLF. I keep getting the loans out of forbearance, making payments and then Mohela puts them back in forebearance.

They have held my overpayment made last September 2025 with no resolution. I have called 3 times and emailed 3 times. All communication ended with them giving me a timeline and date the redistribution would occur and as of today this still has not occurred. They promised an "expedited review." When I complained an additional month and another billing cycle did not meet my expectations or definition of "expedited," They then sent a communication that they process redistributions in the order received...they received my request 6 months ago! Its ridiculous. I am nearing the end of my loans and will have no outstanding balance to redistribute this overpayment to soon. I guess I just have to believe at this point they have no intention of giving me back my money.

This company is a joke! There isn't any customer service and one cannot speak to a human! Is really that difficult and expensive to have humans?? I cannot believe this company is in charge of my personal data and my student loan repayments. Wow!