MOHELAReviews of mohela.com

Their customer service line is absolute hell with over 5 minutes of automated messages that do not pertain to me and no way to request speaking to an actual person.

Like everyone else has indicated, they are a useless servicer to work with. I'm shocked at how imcompetant the employees are (if you can get ahold of one)

longest wait times of my life and even when you get someone they will redirect you or you will get disconnected and have to wait again

I have requested in writing and called on the telephone to have payment coupons mailed to me. Hasn't happened yet.

If I could give them 0 stars, I would. They are the shadiest people I have ever dealt with. They should be shut down and thrown in jail. Screwing with interest rates, delays in payments, account information impossible to get.

Mohela has been horrible and I am shocked that they are still operating. Mishandling of payments is an understatement and they will retro go back and change things without your knowledge. Mohela change my payment counts more than 60 days after they sent me a statement to pay. They said I went to school so they had to go back and make my payments not count and when I requested to give my money back they said no it's after 60 days. So they can go and change something after 60 days but you are denied your rights at the expense of their negligence. It's criminal how they handle things.

Total confusion is what you will get from this company they really should be removed from government student loans. I had a loan fraudulently taken out in my name and SS# representatives here could not be more useless if they were trying. I was transferred to resolution team three times only to get an immediate message informing nobody is available and a supervisor will call back within 2 days. Seriously 2 days for an urgent matter? It's been 3 days now with no call back

When my kids went to college, I promised to pay their student loans. My daughter is currently serving in the Army and the Army is paying her student loans for her. There is an option for us to stop paying while she is continuing to receive payments as part of her enlistment contract. We sent in all the required paperwork. They denied it three times without explanation. If you attempt to contact them by email, you receive the same auto generated email. And you will never get a human being on the phone. No other company in the world would stay in business with this business model. But there are no consequences for a company managing government loans.