MOHELAReviews of mohela.com

Awful company, received an email after making my Nov 2023 payment stating my account had been placed on an administrative hold and any payments made between Oct-Dec 2023 would count towards any future payments, well that has not happened, the payment I made in Nov 2023 should have went towards Jan 2024 and my current payment due in February 2024, they have my account as delinquent even after I contacted them two weeks ago about this same issue and it should have been cleared up then, it is not, I am fuming because this will affect my credit report with the department of education which has been excellent, Mohela is trying to place themselves on my credit report and I am upset, that is just rachet of them.

Horrible incompetence. Confusing misleading communications....how are they even allowed to have a business still. I am not sure how their employees sleep at night.

Have sent 12 emails requesting how I consolidate a single loan . Zero response. I sat on hold on phone on 2 occasions 1.4 hours . And 2 hours no answer. I received my October notification that payments were restarting on 12/31/23. I received that notification 4 days ago . No one that works there can answer any questions . Complete incompetence of 600 employees . Horrible web site . Horrible costumer service. Abysmal corporate record .

I have called Mohela about 13 times in the last three months. Always have staff in training, don't seem to know what they are doing. On hold for over an hour most of the time. Try to use the call back function. I have already made 120 payments, since then, I have spoken to 7 customer representatives but every time they told me it will get resolved. After being put on hold for 53 minutes today. I wanted to give my feedback. They always tell you the last person you talked to noted but no resolution.

I phoned in hopes of finding out about the deadline to recertify for Income Driven Repayment plan only to hear a recorded message that I am delinquent and my account has been turned over to a collection agency. I am not delinquent because my payments are automatically deducted from my bank account. Tried to speak with someone and the wait time is 52 minutes. They need to hire more workers if that what it takes. I think I am going to contact the Department of Education and file a complaint.

Horrible and deceptive company. A true den of vipers that will not tell freaking STUDENTS that they have missed a payment. Merry Christmas ya filthy animals.

I completed the necessary paperwork to have a loan placed on interest only payments for 90 days. Mohela claimed there was a glitch in their system and promised call backs, multiple times, that did not happen.

I was on the phone with them yesterday for two hours, & they kept transferring my call because I pointed out that my student loan interest has continued to grow despite me being in the SAVE plan. I was repeatedly given wrong information about my daily interest rate. I was then told that the amount of interest that has accrued is all of my interest for this month, which will drop off next month after I pay my next payment. I then made them do the math on the phone with me to show them that the amount that has accrued is over and above the monthly interest amount, and they could not explain why. It got to the point where the representatives acted like they could not calculate the daily interest rate even though instructions for doing so are publicly available on the website. I was not able to get any clarity regarding my issue. I had to get off of the phone because I had a meeting to attend at work. Otherwise, they were going to transfer me, AGAIN, to another department who, I'm sure, would act like they could not comprehend basic math and resolve my issue. I thought the save plan forgave interest that's left after we make a payment, but that is not what's happening at Mohela.