MOHELAReviews of mohela.com

Horrible long wait times on phone line tell me I owe $518 they send me a web message on the horrible website that my payment is 0.00 per month never credit my account in timely fashion. So are my payments Zero or 258 per month . Tell me I have to go to Studentloan.gov to change providers obviously lip service because nothing anywhere on the site lets me do that plus they make sure they annoy you with crappy hold music and ads for their non services still on hold at 25 minutes now

Company’s support is garbage. I get that they have to react to ever changing policy. I’ve submitted 4 requests for Public Service Loan Forgiveness, starting last September ,which's my employer has signed 4 times. I have received notices stating that my employer has not signed them after they have 4 times. I call the support number where they try to loose you in a maze of messages explaining the bureaucracy of loans programs, to finally get an option to talk to someone. Except it’s another menu with no option to talk to someone. Putting in another complaint to the Department of Education, ( contradiction in terms) which signed off this company handling our loans.

Like many others- I was supposed to be automatically put on SAVE, but they put me on standard, and I can't afford my monthly payment. I recertified but noticed it's still pending and wasn't sure why. I got a hold of a human today after waiting for 30 minutes, and she agreed that something was up. She said I needed to request a processing forbearance and put me on hold. One hour later I'm still on hold and writing this. Taking notes on all of this and keeping track of dates and times in case I need the info later. I am only a few months from forgiveness and WANT TO PAY THEM so I never have to deal with them again. Irony.

Mohela has been a very unhelpful company. I applied for the SAVE plan after being on the IDR plan for a number of years through Nelnet and then Fedloan Servicing. My loans were sent to Mohela in 2023. I applied for the SAVE plan and was told it would take two months to go through. I never heard anything from them and instead they sent me a bill for $1700/month instead of the normal $11/month I normally pay. Without my permission, because I was setup with autopay, they withdrew the money from my account. I am now on hold with them for the last 20 minutes and am not looking forward to how this is going to go. NOT A GOOD COMPANY! This is not okay.

was on the phone for over 2 hours on and off hold. I was very patient. Last thing Nancy told me was the supervisor is looking at my payment that had all of a sudden changed. She never came back to the phone, no call back. I still don't have answers.

Was paying ahead. Then asked over 10 times to move money paid towards upcoming bill. Was told be done within 3 days. Then 20 days later and multiple calls to customer service supervisors (at least 4!)....nothing! And then on hold usually at least 40 min. Notified bbb and still no action. I wish the government would look at this failing company customer service. If you have a choice. DO NOT use mohela.

I would give them a negative star if that was possible. These people are completely incompetent and no one knows how to do their job. They sent a bill for payments and the payment was made then sent a notice saying oops you didn't owe those so we need you to contact us . I contact them and was assured those would be applied to a new set of payments that would be due. Now two months later and multiple phone calls they still haven't been applied and now i am showing that my account is past due because they can't get their act together. There has been a new story each time i have talked to someone. Extremely unprofessional and not worth anyone's business.

My experience with MOHELA has been nothing short of a nightmare. From their abysmal customer service to shady practices, I strongly advise anyone with federal student loans to steer clear of this company. First and foremost, their customer service representatives are consistently rude and unhelpful. Whenever I've had the misfortune of needing assistance, I've been met with dismissive attitudes and condescending remarks. It's as if they have no regard for borrowers' struggles in navigating the complexities of student loan repayment. Even worse is their tendency to change loan terms without notification. I was shocked they had pulled my loans out of in-school deferment without a courtesy email or letter due to a discrepancy. This lack of communication is unprofessional and incredibly frustrating for borrowers trying to stay on top of their finances. MOHELA's incompetence and disregard for borrowers' needs are utterly unacceptable. It baffles me how they can continue servicing federal student loans when they lack the basic competency and professionalism required for such an important responsibility. In conclusion, save yourself the headache and avoid MOHELA at all costs. There are plenty of other loan servicers out there who prioritize customer satisfaction and transparency.