MOHELAReviews of mohela.com

Mohela is the absolute worst student loan service company. It is June 3, 2024 and I have been waiting for 2 replacement student loan refund checks from AUGUST 2023! I have called several times since last fall and after being on hold for over an hour each time, just to be told that the replacement checks are still being processed. One phone call I had to compete with the agent’s crying infant just to be heard. It absolutely does take this long to replace 2 checks. Utterly ridiculous.

My experience with MOHELA has been nothing short of a nightmare. From their abysmal customer service to shady practices, I strongly advise anyone with federal student loans to steer clear of this company. First and foremost, their customer service representatives are consistently rude and unhelpful. Whenever I've had the misfortune of needing assistance, I've been met with dismissive attitudes and condescending remarks. It's as if they have no regard for borrowers' struggles in navigating the complexities of student loan repayment. I made a payment in March that they said I didn't have to make and said they would send the payment back. I never received the payment back and it has not been applied to my account.

The worst company maybe to exist, period. Not only are they clawing away money from the public, but they are doing in a negligent and corrupt manner. There's no accountability for their "mistakes." 10 hour wait times for phones calls, app doesn't work, payments never processed. When you do get in contact with someone, they are not helpful. The few reps that I did speak with said they didn't have access to the system to help me, and weren't sure how to find a solution. 2 years later and they still have qualified PSLF payments. This provider should be shut down asap! I'm wondering if legal action should be taken against their egregious failures.

I paid off my student loan on February 28 2024 of over 6k. It is still showing a balance and they show I’m late and in April took a payment out of my account. I have emailed them and spoke to 3 customer service robots who dont know what’s going on. Honestly I want to sue them along with the government for allowing this type of non service to happen. My payment cleared my account same day and they say it’s still pending - almost 3 months later. Where is my money? They need to make this right!!!!

They transition to a new platform and lock the old platform so no account information is available online. I managed to get a representative on the phone in less than an hour last week but they cannot provide any account information either. Payments can be made by check only until the transition is complete but wait, it will take 60-90 days to process a check via USPS and the kicker is they WILL mark me delinquent in the meantime. How is any of this legal? Fast forward...today, I receive an email that my loan transition is complete so I register for the new .gov site and there is no account history, NONE whatsoever. How is this legal? Why does no one help? I have filed complaint upon complaint with various consumer protection agencies. I have contacted my representatives in Congress and the Senate. No one replies and no one cares. This will never be fixed as long as the incompetent and corrupt government has their hands in it.

They have locked me out of my own account !! Long wait -- on hold forever!! WTH is everything with this Government so Screwed Up! we are trying to pay! Get me a new Company immediately!!

They are a joke. I have applied and have been approved for a $0 repayment plan. They are still billing me according to the standard repayment. Every time I call, their system says they will call back within 50 minutes. I have called four times, never receiving a call back or an answer.

I have been trying to contact MOhela for weeks regarding a serious error with my loans, I cannot get a representative on the phone and cannot wait for hours due to being a physician. I have given up several times after 30+ min waits on hold. Their communications are beyond confusing and disorganized. This company seems like a complete scam.