ModularbottleReviews of modularbottle.com

Rolled the dice on this company because the bottle looked neat, unfortunately the other reviews are correct, the customer service is the worst I've ever seen. Zero communication and no progress on my order, even after reaching out to them asking for help. Can't speak to the quality of the product of course, but I definitely don't want to deal with them again.

TMB bottle is the best bottle I ever seen, but unfortunately this company got the worst management and customer service department. Either the owner or manager is not a business type person. I start paying since the first day they came out on Kickstarter, I purchased 3 bottles bundle, and until this day it never arrives, I emailed and they said they will get investigated into this but never have any answer and never email me back anymore. Last week I purchased 3 bundles again due to the discount for Boxing Day, I received 3 bottles FINALLY, but one bottle is super loose, I emailed them at the first moment I opened the box. After 4 days (96 hrs) present, I still not received any email answer back. I even emailed again to say that I have no harmful message, I use thank you and hello and beginning and all the polite words to make sure they dont feel aggressive. But im so disappointed. so, with $275.54, many years, I got 2 bottles. I never have such bad experiences on online purchasing.

I had high hopes. When unpacking I noted the very flimsy plastic, the unpractical assembly and was concerned. I asked for refund which was offered, but shipping to Canada is expensive from Europe. I tried the bottle out. The glass broke in first week as virtually no side impact buffering inside plastic. Overall this is a terrible bottle, poorly designed and overcomplicated. DO NOT BUY.

If I had to talk only about aesthetics I would give 5 stars. I was very happy and satisfied to use it until the inner glass cup broke. All that is left is a beautiful but useless plastic object. They offer you the possibility to replace it, but with the shipping costs at your expense

Ordered 42 days ago. Still not been delivered. They insisted one was posted out but there was an "issue with the address"which funnily enough they can't provide a tracking number. Haven't had an issue with my address in 14 years. Definitely a scam

After ordering I didn't hear back for a whole month. After sending an e-mail I was told, that my order will be shipped the next day. Then a week later still nothing had happend I wrote them again and was told, that my order wasn't on stock, but it will be sent out in the next couple of days. Now I received an e-mail from an chinese delivery portal. I am very unsetisfied with the communication and wasn't expecting a low quality product from some dropshipping firm in china. I wouldn't recommend buying and can only hope that I will receive a product after 2 months of waiting without any information - and hopefully the product itself doesn't suck.

Bought it one month ago and I still haven’t received it Can you please send me an update or a refund this is unacceptable

I never received my order after almost a year and reached out multiple times. After my note in July, they completely ignored me and didn’t respond. When I contacted them again last week, they replied saying they would look into it, but I haven’t heard back since. My order shows as paid, but there’s no tracking information and it was never shipped. Given how they’ve handled this, I do not recommend purchasing from them if you expect to actually receive your order or get any type of response from the company. Very unprofessional.