K Dave W.
Canceled wrong plan - I'm done
I made a mistake when I wanted to downsize my order, and create a smaller order. I created the smaller order, and I then realized both were being processed, so I asked to cancel the larger one. Modify canceled the smaller order and now I have more food than I can safely store so some will go to waste. I decided to cancel rather than deal with them. Their website and system need to be redesigned to make it easier to change plans or meals within a plan on a weekly basis. Very limited ability to tailor.
Response from ModifyHealthJul 22, 2025
K Dave, We always appreciate and highly value any feedback that can help us grow and avoid any possible errors or issues in the future. After reviewing everything it appears you had requested we cancel both orders/subscriptions and you state you'd order again with what you actually wanted. We do apologize for any confusion or frustration this may have caused, however, we also do our best to ensure we are doing exactly what our customers ask. In the future, if you have any questions or concerns, much like in the past, we will always be here to help and do what we can for you.