ModholicReviews of modholic.com

I have written a review of the Modholic below. Even their reply is misleading, same as other statements made there regarding their service. Read reviews on their service at Yelp to confirm my experience. 1. I purchased a table over the thanksgiving sale in late November 2022. The company was closed until AFTER the Thanksgiving weekend. I paid $50 online for regular delivery but wasn’t able to inquire regarding white glove service until after the holiday weekend. At that time I paid AN EXTRA $100, total of $150, for white glove service. They have absolutely NOT given me any “ vacation hold”. It took almost 3 weeks to set up a mutually agreed delivery, and in fact the delivery service threatened a charge for a vacation hold if I couldn’t keep their date (December 19). The delivery coordinator advised me that deliveries are “ not at my convenience “ but as determined by them. Though luck. 2. It is Modholic’s responsibility to properly instruct THEIR White glove delivery choice to ask customers to clear away or leave behind the packing. The burden is NOT on the customer. 3. Their refusal to get a supervisor on the phone with me and absolute inflexibility to accept PROFESSIONAL repackaging at MY cost w a moving or shipping company shows the attitude of their customer service. Tough luck again dealing with them. 4. As such, the last paragraph about contacting them for further help is meaningless. I HAVE tried to resolve this BEFORE writing my reviews and no one was there “ happy to help”. The opposite it true. Once you paid this company, good luck trying to work out any potential problem with them. Banging your head against the wall is more pleasant. PPS. Modholic’s latest response is yet again simply misstating the facts. I have not ordered an item and immediately put on vacation hold, rather paid their regular shipping fee of $50 and upgraded it to white glove delivery with an additional $100, then spent many hours over many days trying to time a delivery “at the convenience of their delivery team”, as told to me by the delivery coordinator. See Yelp for reviews with people having exactly the same type of problems. Modholic hires the delivery team but seems they don’t care to assure that the customers don’t run into unpleasant situations when the white glove service, without asking, clears out the packaging. The delivery team should be instructed to ask what to do with the packaging materials, not clear them out without a word. With the packaging excuse, Modholic simply refuses the refund, as they prefer to keep the money, and doesn’t accept a paid-for-by-the-customer professional packaging as offered by me. Even though they insist on the original packaging for safe transport, they won’t even consider a paid for pro job and judge the safe delivery of the item after arrival. They are unnegotiable because they are intent on not having to refund any money. They are not willing to put a supervisor on the line to discuss. And keep making responses which are far removed from reality. There is no one to help you at this company. If you have an issue, either give up or go public like I am doing, including the BBB, and dispute with the cc company. Otherwise, there is No cooperation or help no matter what their canned response lines say. Buyer beware.

I ordered a table and chairs a few days ago based on their immediate shipping. I’ve tried emailing and calling numerous times to get a shipping date and get zero response? They’ve accepted my money, but can’t seem to respond. Terrible customer service! I’m canceling my purchase based on fraudulent service!

Do not order anything from this company, they are a total scam. I purchased a set of 4 barstools back in June. I was then informed by customer service that they are on back order around 4 months. I asked why their website says in stock and ready to ship and they said it was an error. I decided to wait and they charged my CC. 3 months go by and I don't hear anything and I look on their website and it still says in stock, ready to ship so I contact cs again and ask when they are sending my order. I don't get a response back but a few days later I get a UPS shipment notice. After a week it still said only label created. About 10 days later I get notification of delivery. Luckily I was home when it got delivered. The UPS driver had to put it on a dolly as the box was completely crushed, falling apart and the barstools hanging out of the box. All Modholic did was throw 4 disassembled barstools in a huge box with absolutely no insulation, Styrofoam, cardboard, bubble wrap, or anything to fill the box. Upon inspection since then box was broken open at all seams, I saw that the barstools were scraped and had black marks on them. I immediately refused the shipment. I sent an email to cs right away explaining the situation and they never responded back to me. I called numerous times and no one ever answered the phone to cs and it doesn't allow you to leave a message. I sent a couple more emails demanding my money back and finally heard back a couple weeks later that they had no record of shipment or refusal of shipment and asked me to verify the date which I did. That was over a week ago and I still haven't heard back from them. I finally contacted my bank. Spend the extra money and purchase from a reputable company.

3 weeks and still waiting for an in stock item . Called and emailed numerous times . I was promised that it’s shipping the next day, label created and shipping tracking number provided . 4 days later item has still not shipped . Bad and deceiving customer service . It’s a shame

So I ordered the “Eiffel Table Set” with four chairs. I put in the order on the 30th and until now the 6th I have received no response from them. I currently have no dining table and I needed it fast. I saw the “ships the next day” and I thought cool I’ll get it in a week. After I ordered it about two days later I saw the only thing they did was create the label and nothing else. I have emailed them twice to please process a refund and to cancel my order as I no longer wanted it. They haven’t even shipped anything yet to this day. And I have received 0 absolutely 0 response from them. I called 8 times through their “customer service number”every day with only to receive a voicemail message from an automated voice “our call volume is really high right now please call back and try again later” which I’m sure it isn’t at all. Please do yourself a favor and go to Ashley furniture or buy something new in person at target or something this company is a scam and a Facade. Also don’t even try getting your money back or reaching out to them they won’t respond. Call your bank right away and file a dispute so you can receive your money back. Hope this helps someone.

My June 24th order of tulip chairs still has not arrived when I was already promised two separate shipping dates the most recent of which was August 16th. Are you shipping them via a one-gimp-leg camel down the entirety of the silk f*ing road? When I go to check on the status of my order , can someone tell me why my order number doesn't just load a nice easy to understand page detailing its status? It's SUPER SKETCHY to get a message that said "somebody will try to reach out with you about the status of your order within 24 hours." That 24 hours was up by the way a week ago Friday and haven't heard anything. I really am shocked by the reviewers that said anything showed up at all because I am full on about to just resign myself they're a scam that never intended to send anything. If you google their address it's a super shittaye apartment building in Brooklyn or Queens or someplace too. I want my $240 back..

Like everyone else here, I was fooled by the 5,000 5 star rating on their website. Ordered globe chair 3 months ago and it still hasn't shown up. Website says "ships in 24 hours". Each time I call customer service I let them know "ships in 24 hours" needs to be changed and they act like they will get right on it. It's more than misleading - it's a full on lie. I've left 2 negative reviews on their site and oddly enough, they do not show up.

Do not do business with this company! We purchased their globe chair and it broke within 3 months of normal use. After sending a detailed email that included photos, I was eventually informed that they decided not to honor the warranty, which is stated on your website as follows: “This manufacturer's guarantee covers all production defects or issues with materials or workmanship. If the product is used in the prescribed way and becomes damaged, you are covered. We cannot cover damage caused by misuse or accidents, your unpacking or reasonable wear and tear.” They claimed that the chair was misused because someone must have “maneuvered” the chair. I then called to talk to a manager and was referred to “Mike.” Mike did not return my call for a week, so I made a follow up call a week later. I was on hold for about 25-30 minutes and was disconnected once. Once I made contact with Mike, he said the claims team evaluated the evidence and decided someone had “shifted their weight in the chair.” I asked him if shifting one’s weight in a chair constituted misuse, but he deflected the question. Before buying from Modholic, know that they do not stand behind their products and their customer service is awful. Their handling of the matter has been so egregious that I am filing a complaint with my state’s consumer protection board.