ModholicReviews of modholic.com

Total fraud and scammer I followed up for 8 months with repeated BS excuses and then no replies anymore. Didn’t get my product or a refund. Total fraudster. Don’t bother risking a penny

Terrible experience and utter waste of time! Initially, everything seemed to be going smoothly. However, once we paid the 60% advance and placed the order, the situation took a nosedive; we didn’t see any sort of progress. Despite assurances, we haven’t received the fabric catalogue even after waiting for three weeks! Every time I reached out to Manohar for an update, there was always some excuse or the other. While a delay of a few days might be understandable, waiting three weeks just for the catalogue is unacceptable! I remained patient for the first two weeks, but last week, every time I asked for an update, Manohar promised to get back to me in five minutes, only to never follow through. This pattern continued without any progress, and I had to follow up and remind him every time, which was frustrating. Towards the end of last week, he mentioned his carpenter being injured in the factory. If he really had to deal with something, he could have just communicated that, stating the situation and indicating that he wouldn’t be able to get back to me for 'x' days. We could have waited. But that is not the case. Instead, it's the same loop: 'Give me 5 minutes, I will get back to you,' and then not following through. It’s all been really frustrating to deal with; I wish I hadn’t gotten into this in the first place. If you are genuinely interested in feedback and want to improve, I would suggest you own up to your mistakes and listen to your customers. Try to understand their perspective instead of just deflecting blame and defending your actions (in this case, the lack of any actions). Most customers are reasonable and will understand if you're facing difficulties. In our case, you simply took us for granted. P.S. - Don’t send unwanted messages, delete them later, and block my number before I can respond to you. Try to be professional!

They don't respond to calls. Poor service and looks like a scam...order is not delivered yet.

Horrible service No customer support Ordered a dining a table and company was very eager to take the order. Promised delivery in 3 weeks. After many weeks of following up, chasing, calling, messaging the table finally arrived very very late. I could have bought a similar table in Mumbai in half the time. The product arrived and no one to install it. Had to chase them for an appointment after being promised a white glove assembly which was simply a urban clap guy who showed up. The base of the table was broken and unusable. Now the saga of trying to return this and gets. Refund after months of heartache and frustration. Terrible terrible customer service. No one answers calls or messages. Full of excuses. No customer support. Please don’t Easter your time with this company . Being a home stylist I though I would give Modholic a chance. Good God! What an exhausting, and disappointing experience.

Terrible service. Table top arrived damaged and unusable. Virtually no contact available at customer service. No one answers phone, no recording opportunity ever. Emails ignored. No refund. No replacement. No meaningful responses. Clearly incompetent or dishonest--it's anyone's guess. Time to register consumer claim.

Ordered two tulip chairs and they sent an email and when I responded to the info email it said there was NO SUCH email...then I read previous reviews here and now, I am afraid I have been scammed. I would like a response from them

Nine months ago, I ordered a soho coffee table that had an expected delivery of six weeks. Numerous contacts with customer service ensued and each time I would be assure table would be shipped … with the answer always either three weeks or six weeks. I finally asked for a refund six weeks ago, and Modholic agreed. I have multiple correspondence with customer service, but six weeks after requesting a refund, I have not received it. The saddest part is I had looked for weeks for the exact coffee table I needed – it would have been perfect. I feel like I have been scammed.

I ordered an all white tulip table and 2 chairs. I never received an order confirmation to check order. When I received it I asked the shipping company to open it to make sure it was correct and they refused. Sure enough it was the wrong table! Called Modholic and they want me to pay$300 to send it back!!! Terrible experience and terrible accountability for their mistake!!