Modern Gents Trading Co.Reviews of modgents.com

Response from Modern Gents Trading Co.Jan 2, 2026

Thank you for taking the time to share your thoughts with us. We're sorry to hear that you weren't able to find something that fit your style at this time. We completely understand that everyone has their own unique style, and finding the piece that truly feels like you can take time. While our collection focuses on a more classic aesthetic, we truly appreciate your kind words about the quality of our rings. We’re always listening to feedback like yours as we continue to grow and explore new designs. If you change your mind, our team is ready to help you place your first order and find a piece that feels just right for you 🤍

Response from Modern Gents Trading Co.Jan 9, 2026

Thank you so much for taking the time to share your experience. We’re truly sorry for the frustration this caused, as that was never our intention. We understand how our request for photos may have felt overwhelming, and we appreciate your patience. It appears there was some confusion regarding which order and product you inquired about. We asked for photos to confirm the item and help us locate the correct order, however, we’re always happy to guide you through the process or offer support along the way. Our management team would love the opportunity to help get your exchange submitted smoothly. Please feel free to reply to our email or give us a call when it’s convenient for you. We’re more than happy to get this taken care of as soon as we hear from you, and if there’s anything else we can help with, just let us know!

Response from Modern Gents Trading Co.Aug 7, 2025

Thank you for sharing your feedback with us. We're truly sorry to hear about your aunt's experience and understand the challenges she's faced with our return policy. We take order issues like this very seriously, and it’s never our intention for any customer to feel taken advantage of in any circumstance. Our request for a photo is part of our standard process to investigate any missing item claims, but we absolutely understand that this isn’t always feasible for every customer, especially in unique circumstances. Please know that we are committed to resolving this fairly. One of our managers has attempted to get in touch through the phone number and email on file. If you or your aunt can reach out to us again directly, we’d be happy to look further into this and find a resolution. Your trust and satisfaction are extremely important to us, and we’d appreciate the chance to make this right.

Response from Modern Gents Trading Co.Jul 21, 2025

We're sorry to hear you're experiencing an issue with your bracelets! The good news is that this is absolutely covered under our Lifetime Warranty, and we'd be happy to help get the process started. It looks like there may have been an error when the photo was submitted to our support team, as the message appears to have bounced back to you. When you have a moment, please email us at [email protected] with your order number and a few clear photos of the item. Once received, one of our friendly team members will guide you through the next steps. If you have any other questions in the meantime, feel free to reach out—we're here to help!

Response from Modern Gents Trading Co.Jul 21, 2025

We’re truly sorry to hear about the issue you’re experiencing with your ring. This is certainly not typical of our products, and we’d appreciate the opportunity to make things right. One of our managers would be happy to assist you with getting your item serviced. At your earliest convenience, please share your preferred contact information, and we’ll be in touch promptly. If you have any additional concerns in the meantime, don’t hesitate to reach out. We're committed to ensuring you have a positive experience and are completely satisfied with your purchase.

Response from Modern Gents Trading Co.Feb 14, 2025

Hi Haley! Thank you for taking the time to speak with one of our managers to get this resolved. We are so glad that we were able to get the correct size for your husband and are happy to hear that he has spread the word to his co-workers. If you have any additional concerns, please don’t hesitate to reach out. We are committed to making sure you have a positive experience with us and would be happy to assist you with anything you may need.

Response from Modern Gents Trading Co.Dec 9, 2024

Thank you for reaching out and bringing this to our attention. We sincerely apologize for any inconvenience you’ve experienced with your order. Ensuring every customer has a positive experience is our top priority, and we regret that this wasn’t the case for you. After carefully measuring the ring from your order, we confirmed it is correctly sized as a 5 according to US sizing standards. While we’ve already processed your refund per your request, we understand the importance of finding a ring that fits perfectly. If you'd like, we’d be happy to help facilitate a new order to ensure you're completely satisfied. Please don’t hesitate to follow up with us via phone or email so we can assist you promptly. We truly appreciate your feedback and look forward to the opportunity to assist you further.

Response from Modern Gents Trading Co.Jul 10, 2024

Thank you for your sharing your feedback! We are sorry to hear that you have not been happy with your experience with us thus far. Customer satisfaction is very important to us, and would love the opportunity to address your concerns directly. While we cannot verify the materials used by other retailers, we pride ourselves on offering high-quality products at competitive prices. All of our products are also backed by our Lifetime Warranty which covers any damages over time, wear & tear, and any future resizing that may be needed. Our team is here to support you with anything you need, so don't hesitate to call us or respond to our latest email if you like to discuss this further!