ModeSens Reviews | Read Customer Reviews of modesens.com

ModeSens Reviews | Read Customer Reviews of modesens.com

ModeSens reviews

112 approved reviews, newest moderated first

Michael M.
Feb 4, 2024
Did not receive what I ordered.
I did not receive the product I ordered. The shoes that arrived do fit and I like them. Not worth the likely hassle of return or exchange. I'll just keep these shoes and never use this store again. I will purchase the shoes I really want elsewhere.
Response from ModeSensFeb 5, 2024
Hi Michael, Thank you for bringing this to our attention. I apologize for the inconvenience of receiving a different product from our partner store. Rest assured, you are protected by ModeSens Shopper Protection. To assist you further, kindly send us photos of the product you received. This will enable us to investigate the matter thoroughly. If you have any questions or need further assistance, please do not hesitate to ask. Have a great day. Thank you, ModeSens Team
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Na S.
Feb 2, 2024
Pretty good place to buy
Pretty good place to buy. Save my time to hop stores and compare prices. The final price is actually lower that what I paid. Very reliable place to shop
Response from ModeSensFeb 2, 2024
Hello Na, Thank you for your positive review. We are happy that you enjoyed shopping with our concierge service! ModeSens is your shopping assistant, dedicated to helping you shop from 600+ premium partner stores worldwide. Please let us know anything we can do better for you. Looking forward to helping you with your next purchase! Best regards, ModeSens Team
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Lakerunner
Jan 31, 2024
I couldn't find it, but ModeSens did!
Got the item I was looking for that I couldn't find in stores where I usually shop. The communication and shipping were top notch!
Response from ModeSensJan 31, 2024
Hello Lakerunner, Thank you for your positive review. We are happy that we can find you the product you are looking for and that you enjoyed shopping with our concierge service! ModeSens is your shopping assistant, dedicated to helping you shop from 600+ premium partner stores worldwide. Please let us know anything we can do better for you. Looking forward to helping you with your next purchase! Best regards, ModeSens Team
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Tamy G.
Jan 30, 2024
Easy return
Easy return
Response from ModeSensJan 31, 2024
Hello Tamy, Thank you for your positive review. We are happy that you enjoyed shopping with our concierge service! ModeSens is your shopping assistant, dedicated to helping you shop from 600+ premium partner stores worldwide. Please let us know anything we can do better for you. Looking forward to helping you with your next purchase! Best regards, ModeSens Team
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jj B.
Jan 30, 2024
Excellent customer service!
There was actually a hiccup with my order but Bella from customer service was so amazing at getting it handled and helping me with a return. I'm really grateful!
Response from ModeSensJan 30, 2024
Hello JJ, Thank you for your kind words and positive feedback! It's great to know that you enjoyed our concierge service. Through ModeSens Concierge, we strive to offer you the most favorable prices on items from our network of over 600 premium partners, while also delivering seamless support throughout your entire shopping journey. We're looking forward to helping you with your next purchase! Best regards, ModeSens Team
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Kelly
Jan 22, 2024
ModeSens found the unfindable
ModeSens found the unfindable. This jacket was sold out in this color and size, but somehow they located one. It took a few weeks, but ModeSens sent a couple emails a week keeping me updated. It arrived a few days ago and it's perfect. I will use ModeSens again.
Response from ModeSensJan 22, 2024
Hello Kelly, Thank you for your positive review. We are happy that we helped you find the product you like and that you enjoyed shopping with our concierge service! ModeSens is your shopping assistant, dedicated to helping you shop from 600+ premium partner stores worldwide. Please let us know anything we can do better for you. Happy New Year! Best regards, ModeSens Team
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Colorado V.
Jan 18, 2024
Hell of a price
Hell of a price
Response from ModeSensJan 18, 2024
Hello Colorado, Thank you for your positive review. We are happy that we can find you the best prices for the products you are looking for. ModeSens is your shopping assistant, dedicated to helping you shop from 600+ premium partner stores worldwide. Please let us know anything we can do better for you. Happy New Year! Best regards, ModeSens Team
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Denise M.
Jan 15, 2024
I liked that I received the ball chair…
I liked that I received the ball chair within 11 days. Didn’t like that the tracking updates were not accurate. I received updates that the item was on its way for 2 days AFTER it was delivered. I notified ModeSens that it had been delivered. Only then did I receive an email that it had been delivered.
Response from ModeSensJan 16, 2024
Hi Denise, Thank you for your feedback. I am sorry that there was some delay for our partner store to report the tracking info back to us. We will look into improvement in the future. Have a wonderful day! Thank you, ModeSens Team
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