ModernocollectionsReviews of modernocollections.com

The reviews here really scared me. I ordered two Liquid Silicone cases for the iPad Pro 11" (2021). Overall, I like the cases. The silicone material is silky to the touch and the case fits around the iPad snugly, protecting all four corners and the camera very well. The interior of the case has a soft lining to protect the back of the iPad from scratches and all buttons operate well under the cover. The Dark Cyan color is beautiful and accurately represented on the website. Unfortunately, a few things detracted from my experience. Where the Apple pencil sits, over the buttons, the charging port and all four speakers, the silicone material flexes. It needs to be that way for those areas to operate easily but I'm careful never to pick up the iPad from the pencil side of the case. I dislike the speaker holes. All four speakers are covered by small pin holes which do not line up with the large speaker holes on the iPad. Everything else was precisely cut, so I don't understand this. The case is overpriced for a back cover only. And the worst thing, order fulfillment and shipping raised some concerns, especially after reading the negative reviews here on Trustpilot. I believed this company was in Canada and I live in the United States. On September 9th. my credit card was billed a foreign transaction fee for the purchase and it listed Toronto, ON as the location. The order sat for a period of time and was not fulfilled until September 17th. after I emailed customer service, which was courteous, responsive and effective. They provided a tracking number originating from Southeast Asia. I have no problem with the origin of a product and, to be fair, the tracking system kept me well-informed. What I do have a problem with is lack of transparency. If a company is in North America but ships directly from overseas, they should disclose that. It impacts whether or not I will ever do business with them again.

Be advised, these products are terrible quality and do not last. Customer service is a joke. They try to resolve the issue by giving you a discount on the next product but what good does that do if the product is terrible. You will

The “customer service” rep I’m emailing is horribly rude, telling me that I broke the charger I brought for my husband because it stopped charging his phone at night. They refuse to help in any way, they lie to keep your money, they send 1 sentence responses blaming you and treat you like their faulty products break because you broke it. I have never had someone in customer service treat me this way. It’s honestly like emailing with someone’s pissed off teenager. (It probably is!) This company is a scam. Do. Not. Purchase. From. Them.

My charger stopped working after about 3 months.They asked me to send them a video of it "stopping working" for "their product improvement deprtment" and said because I didn't buy an extended "waranty" (sic) I couldn't get a refund or replacement, which I believe is probably illegal is it not? AVOID.

I had a simple charger stop working after three months. They refused to do anything to assist. There are much better products and companies out there for the same prices. I highly suggest buying elsewhere.

I wish I saw these reviews before ordering! No stars if I could. I bought a red leather iPad case and they kept emailing me to write a review as soon as I received it. Well, I have to have it a month or so, because you never know. When I emailed them about it being fake, I never heard from them again! Well, it’s GARBAGE! They lied and said it’s real leather, no way, didn’t smell like leather at all! Fake Fake Fake It’s more like PLeather! This is why I do not like ordering on line! You never know what you’re getting! It fell apart about 2 months later, I paid $40 for this fake crap and had to go back to using my $10 case I bought from Walmart! False advertising is against the law! ******Save your money people!*******

We ordered two cases from Moderno Collections. Our USPS said that it was delivered, it was not. After reaching out to our USPS, they recommended that we reached out to Moderno Collections. We reached out to Moderno Collections on three separate occasions to see if they could help us. Each separate response was received, they were all automated responses with the same information telling us to reach out to our USPS. There is no customer service number to personally talk to someone.

Received a defective device. Requested a return. They asked for video proof. I sent it. They then want me to use a different charger on their device at my own expense. Just bad business. It’s bad, refund my money. Your device doesn’t work