H P.
Correcting a previous review
I have never done this before, but a few days ago I wrote a negative review about this company regarding their shipping, and I want to modify that review. I had ordered the item on May 26th, and it had been over two weeks, and I still did not have the item. It had been hung up at a shipping facility for nearly five days in the same state in which I lived, and then it was sent to two other states. However....I received an email from their customer service informing me that my item was, indeed, on its way to me with an expected delivery date. It did arrive, and then I discovered that the tool used to remove excess watchband links was not included, like it was on other watchbands that they sold. I wrote to customer service asking about the missing item, and they wrote back immediately, that the particular item I had ordered did not include that tool, but they were going to send me one anyway, and he attached a video on how to use the tool. So, I am correcting my previous review, because in spite of the difficulties I had in getting my item in a timely manner, the company did come through to correct the problem, and went beyond what was expected.