The Moderne GentlemanReviews of modernegentleman.com

Service was overall great. Easy to navigate website and purchase. Star taken off as shipper was weird and gave a bit of a runaround on the product. Going from warehouse to processing center a state over. Then to a second processing center half way across the country then to my actual state. Then spent a week “transferred to local post office” I know it’s a third party shipper but all reviews for shipper say the same. Could pick a better vendor.

packaging, online reviews, youtube reviews, true to description, material, outfits room, shoe room, accessories, airline carry-on issues non …..all true an outstanding! and I am 6 ft 4 in 300 Ibs

Slow order processing and shipping. Still waiting for return authorization for more than a week. Could take action on shipping and response time for customer service could be benefit with 24 hour response rather than no response. Makes one wonder and certainly makes it a less than favorable experience

Excellent customer service!

Bag arrived with broken zipper. Emailed company and a replacement was sent out the same day. Bag very good quality. Just as advertised. Did test pack and will work just like I hoped it would. Have yet to use on actual trip, so cannot comment on how wrinkled suit will get with travel.

I had some issues with the bag I ordered originally. I contact customer service and they to extraordinary care of me. I love the bag and how it is pockets are laid out and how the bag functions. I travel a lot for work and this bag has been a game changer for me.

Great product overall. Zippers take a bit of work but it's manageable.

I am rating this as a "one star experience" due to the lack of response from your company about a bag quality issue I submitted per your process. Upon packing my bag for the first time, the main zipper down the center fell off the track. It made the bag unusable. This was extremely disappointing since I bought this bag in hopes of using it for a busy work travel schedule in June. At that point, I then submitted a return request on June 10 and received an automatic email from Moderne Gentleman stating that they would provide further instructions to me as soon as they review my request. At the time of this review submission, I am yet to receive further instructions. So I am writing this review in hopes of one, getting a response from Moderne Gentleman about the issue, and two, to get a full refund. I would like to note I was open to the option of exchanging it for a new one but due to your lack of reply, I would like a full refund. The confirmation number is: RMA #9NS7NTAR. With this experience in mind, I caution potential buyers of this product (Moderne Elite | Travel Duffle Bag With Wheels) since it is quite pricy ($299) and has no warranty. The lack of response from Moderne Gentleman is alarming and not respectfully to its buyers. Based on my experience, I would consider another brand if you need a bag of this style and expect prompt customer service.