Lily
Quality not met but positive follow up
The delivery is fast, but the bag I received is not in good condition, there are some bad scratches on the back of the bag, very sad about it. The customer services did offer solutions.
Response from ModecrazeDec 6, 2024
Dear Lily, Thank you for your review. We're glad to hear that your delivery arrived promptly, but we are truly sorry to learn about the condition of the bag. We were not aware of this issue and apologize for any disappointment it has caused. We take matters like this seriously and would like to discuss this further with you. Please contact us directly at [email protected], so we can understand more about what happened and determine how best to assist you. Your satisfaction is incredibly important to us, and we're here to help with any questions or concerns you might have. We look forward to hearing from you and ensuring that your concerns are addressed. Warm regards, Modecraze Customer Care