ModecrazeReviews of modecraze.com

4.7168 reviews
Malls & Marketplaces

Modecraze

About Modecraze

MODECRAZE is an online luxury marketplace offering an extensive selection of authentic, brand-new designer pieces sourced directly from established European retailers. Through these partnerships, we provide access to products from a wide range of leading fashion brands to customers worldwide.By working closely with our network of European boutiques, we are able to offer exclusive pricing—typically 20% to 60% below traditional retail—on both current and past-season collections.Today, MODECRAZE continues to grow as a trusted destination for luxury fashion. Led by a small team of female founders, the company takes a straightforward approach to luxury retail, focused on authenticity, fair pricing, and a reliable customer experience.

Modecraze (modecraze.com) has 168 customer reviews on Five Star Index, with an average rating of 4.7 out of 5.

Also known as: modecraze.com
Website: modecraze.com
Category: Malls & Marketplaces
Listed on Five Star Index: 2026

About these reviews

Replies: The company replied to 7% of reviews.
Latest: Most recent review: October 2026.
Edits: Reviews are shown as their authors wrote them. The company can reply, but cannot edit them.
Score: This company cannot pay to remove reviews or change its score.

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Tracey J.

Oct 14, 2023

Do not make luxury purchases from Modecraze!

Buyer Beware! Do not become a victim to this retailer of faulty high-end items like I did! I emailed Modecraze a week after placing my YSL handbag order inquiring when the bag would ship as I was going out of town, which is why I had to reroute the package to Walgreens for pickup. I didn‘t get the package until 1 week after delivery as I was out of town. Of course, I snipped off the tag. I had NO intention of sending it back. I didn't realize Modecraze sent out faulty products and it would be something that I need to be concerned with. The bag has a residue on it, it's not as though I scratched the surface of it, you can clearly see it’s something ON TOP of the pink leather. The residue is inside the same handle where it appears on the outside of the bag handle too. I pulled the side of the handle open and noticed the white marking which lays flat against the bag, not exposed without pulling it away from the bag. The other handles do not have any white residue inside them. I have many designer bags and they often come with little spots of glue on them because they are handmade, but this is something more. I only asked for a replacement they refused to help me.

Response from ModecrazeOct 14, 2023

Dear Tracey, We want to emphasize that, before shipping our items, we perform comprehensive quality inspections and capture detailed photographs to verify their condition. Regarding your concern about the handbag, we meticulously reviewed the images taken on the shipping day, clearly indicating its impeccable condition. These images were also included in our previous communication with you. Furthermore, in your initial email, you mentioned using a cleaning solution on the bag, which might have been at your own risk and could have affected the bag's color coating. It's crucial to mention that our policy requires reporting any issues with the received product within 3 days of the delivery date. Our records confirm the package's delivery and signature on September 30th. Unfortunately, your contact falls outside both the 3-day reporting window and our Returns Policy period. In addition, we observed the removal of the security tag on the bag, an integral part of our quality control process. Considering the information provided and the bag's pristine condition upon shipping, we were unable to offer further assistance. Unfortunately, we do not accept used products, damaged products, products with the security tag removed, or return requests outside of our return window. We understand your desire for a replacement, and we genuinely wish we could accommodate your request. However, we maintain specific policies and quality assurance measures. Thank you for your understanding.

About Modecraze

Modecraze (modecraze.com) has 168 customer reviews on Five Star Index, with an average rating of 4.7 out of 5.

Also known as: modecraze.com
Website: modecraze.com
Category: Malls & Marketplaces
Listed on Five Star Index: 2026