Moda XpressReviews of modaxpressonline.com

Response from Moda XpressOct 2, 2026

Hi Lili, Thank you for sharing your feedback. We’re sorry to hear that the jeans did not fit as you expected. Please keep in mind that sizing and fit can vary depending on the style, fabric, stretch, and individual body shape. Our jeans are Colombian-style/inspired designs, but they are not manufactured in Colombia, so the fit may differ from jeans you have purchased there. We understand that the style was not what you expected. Please check your email, as our Customer Support team has provided information regarding the return process and how you can return the items. Thank you for giving us a try, and we appreciate your feedback. Thanks. Moda Xpress

Response from Moda XpressSep 11, 2026

Hi Alyce, We’re sorry to hear that your experience didn’t live up to your expectations. We truly appreciate you giving us a try and taking the time to share your feedback. We’d love the opportunity to learn more about what fell short and see how we can improve. Thank you for your honest feedback. Thank you Moda Xpress

Response from Moda XpressSep 10, 2026

Hi Tiesha Bynum, We’re sorry to hear that you were unhappy with your experience. However, we would like to clarify the circumstances surrounding this order, as the review does not reflect the resolution that was provided. For order #308092, placed on October 21, 2025, one of the returned items could not initially be accepted because it was received with visible black stains on the back leg. We provided photos to document and show the condition in which the item was returned. Regarding the other top mentioned in the review, the concern about it being stained was only brought to our attention after we contacted you regarding the condition of the return. We always encourage customers to contact us within the appropriate timeframe if an item arrives with a defect so that we have the opportunity to address it. Nevertheless, as a courtesy, we refunded the full amount of $26.76 for both items on November 21, 2025, back to the Visa ending in 8087. We value our customers and always make an effort to resolve concerns fairly. In this case, the order was ultimately refunded in full, which is why we are unclear about the concerns expressed in this review. We hope this clarification provides additional context regarding what occurred with the order. Thank You Moda Xpress