Moda XpressReviews of modaxpressonline.com

Response from Moda XpressOct 21, 2026

Hi Sarah, Thank you for your feedback! 💕 We're happy to hear your jeans arrived quickly and that you loved the style! We're sorry the fit wasn't quite right. Sizing can vary depending on the fabric, stretch, cut, and design. We encourage you to reach out to our customer support team for assistance in choosing a different size before placing your next order. We'd love for you to find the perfect fit and shop with us again! 💖 Thank you Moda Xpress

Response from Moda XpressSep 11, 2026

Hi Alyce, We’re sorry to hear that your experience didn’t live up to your expectations. We truly appreciate you giving us a try and taking the time to share your feedback. We’d love the opportunity to learn more about what fell short and see how we can improve. Thank you for your honest feedback. Thank you Moda Xpress

Response from Moda XpressApr 16, 2026

Hello Cheryl, Thank you for reaching out, and we’re really sorry to hear about your experience. We understand how frustrating and inconvenient this must have been. This is not the level of quality we aim to provide, and we truly appreciate you bringing it to our attention. Since the item was defective, we’d be happy to review this further and make it right. Please contact our Customer Service team and provide your order number along with any photos you may have (if available), so we can assist you with a resolution. We truly value your continued support and are committed to ensuring a better experience moving forward. Thank you

Response from Moda XpressApr 9, 2026

Hello Cally, Thank you for your feedback, and we sincerely apologize for the delay you experienced. We understand how frustrating that can be. Could you please provide your order number? Shipping timeframes can vary depending on the shipping method selected at checkout, and we’d like to review your order details to better assist you. We also appreciate your comments about the fit. Kindly note that styles can vary depending on fabric, rise, and compression, and we understand that certain cuts may not work the same for everyone. Your feedback is very helpful, and we’ll be sure to share it with our design team as we continue improving fit and comfort. Thank you

Response from Moda XpressMar 2, 2026

Hello Cynthia, Thank you for sharing your feedback. We’re sorry to hear the fit wasn’t as expected. Please kindly review your email and follow the provided instructions to return the items. If you have any questions or need further assistance, feel free to reach out our Customer Service Support Team. Thank you

Response from Moda XpressMar 2, 2026

Hello Carmen, Thank you for contacting us. We sincerely apologize for any inconvenience this situation caused. Kindly note that sizes may vary due to body complexion, material and style. The return shipping cost can vary depending on the carrier and service selected, which is why it may have been higher in this case. Please note that your credit reflects the item price, as shipping fees are non-refundable per our policy. We truly regret that this resulted in you spending more than expected. Thank you

Response from Moda XpressFeb 9, 2026

Hello Heather, We’re truly sorry to hear about your frustration and apologize for any inconvenience this situation may have caused. After carefully reviewing our records, we have not found any prior email communication from you. That said, please note that return instructions were sent to the email address associated with your order. We kindly ask that you review your inbox (and spam/junk folder, just in case) for those details so you may proceed with returning the items. You may also initiate your return at any time directly through our website by using our Return Portal, which will guide you through the process step by step. We understand how disappointing it can be when items don’t fit as expected, and we’re here to help resolve this as smoothly as possible. Please don’t hesitate to reach out if you need further assistance—we’ll be happy to help. Thank you

Response from Moda XpressNov 12, 2025

Hello Jennifer, Thank you for reaching out and sharing your feedback with us. We’re very sorry to hear that the jean did not meet your expectations. Kindly note that some of our jeans are labeled with dual sizes (for example, 13/14) to offer more flexibility in fit depending on fabric and stretch. However, we understand this may feel slightly different than a single size. Please check your email for instructions on how to proceed so we can provide a solution that works best for you. We truly appreciate your feedback, as it helps us continue improving our products and sizing consistency. Thank you