Moda Xpress Reviews | Read Customer Reviews of modaxpressonline.com

Moda Xpress Reviews | Read Customer Reviews of modaxpressonline.com

Moda Xpress reviews

Showing 6 reviews with 2 stars · Clear filters

Jotina M.
Oct 3, 2026
Well I ordered a size 13 to 14 and I…
Well I ordered a size 13 to 14 and I ordered 3 pairs of the same jeans. The black pair were kinda big and the khaki jeans were to to small but they were the same brand. And the burgundy jeans were a size 15 and they were kind of tight. I honestly don't know what size jeans to order. And the fabric wasn't jean material, it felt more like cheap soft material and the zipper is cheap as well, so I don't know if I'll be ordering any more jeans.
Response from Moda XpressOct 5, 2026
Hi Jotina, Thank you for sharing your feedback. We’re sorry to hear that the fit and fabric of the jeans did not meet your expectations. Even within the same brand, sizing and fit can vary between styles depending on the fabric, stretch, cut, and design, which may explain why the different pairs fit differently. We understand how frustrating it can be when you’re unsure which size to choose. We recommend reviewing the size chart and the measurements provided in each item’s description, as these can help when selecting between different styles. Please also check your email for information regarding your order and return options. We appreciate you giving us a try and taking the time to share your experience. Thank you Moda Xpress
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Alexis F.
Jul 9, 2026
The item did not fit
The item did not fit, despite being my usual size.
Response from Moda XpressJul 10, 2026
Hi Alexis! Thank you for reaching out, and we're sorry to hear that the item didn't fit as expected. Kindly note that fit can vary from one style to another due to differences in fabric composition, the amount of stretch, the cut and design of the garment. Please check your email and follow the return instructions provided. Thank you
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Jodie D.
Apr 29, 2026
I ordered these jeans because they…
I ordered these jeans because they looked cute and comfortable. I put the pants on and the zipper broke. Customer service was zero help. They wouldn't even just send me a new pair after I returned them thinking I could just buy a new pair. And they make you pay for all shipping. They offered to return the jeans for me at my own expense. Smh. Their customer service sucks! Upon telling them I would leave a bad review a refund has been issued and I may try these jeans in the future. Thank you.
Response from Moda XpressApr 30, 2026
Hello Jodie, Thank you for your feedback—we’re truly sorry for the frustration caused. We understand the concern with the zipper. Please note that any defects must be reported within 7 days of delivery so we can properly review and assist. Upon receiving the return, the item showed signs of wear (stains, dirt, animal hair, and a broken zipper), which unfortunately does not meet our return requirements. We sincerely apologize for any inconvenience and appreciate you bringing this to our attention—it will be shared with our team. We’d love the opportunity to provide you with a better experience, and we kindly invite you to give us another try. If you feel your experience has been resolved, we would truly appreciate you considering updating your review. Please don’t hesitate to reach out if you need anything—we’re here to help. Thank you
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julie
Mar 19, 2026
Disappointed
Well, I received the wrong size in one order and then the order that was the right size were faded on the outside a different color, and they were much too long, I’ve had to return it, I wasn’t very excited about having to pay to return it and not getting my full refund
Response from Moda XpressMar 19, 2026
Hello Julie, We’re sorry to hear about your experience and appreciate you bringing this to our attention. We understand how disappointing it can be to receive an incorrect size and items that did not meet expectations. Please note that we aim to ensure all orders are accurate and meet our quality standards, and we regret when this is not the case. Regarding returns, our policy outlines that return shipping costs are the responsibility of the customer, and original shipping fees are non-refundable. Please contact our Customer Service Team with your order number; we’d love the opportunity to review your case and make things right. Thank you
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Shopaholic101
May 22, 2021
Their jeans are decent
Their jeans are decent, but I would shop elsewhere. You have to pay to get your items shipped back... okay, that’s fine. However, they don’t even provide you with a shipping label. What is the purpose of me filling out a return form online, if you don’t provide a shipping label. I’ll just stick to Fashion Nova, American Eagle and Express. Better quality and easier returns.
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INANNA S.
Nov 13, 2019
Return Policy Costs You Money
I made several purchases from Moda and its sister site Hey Classy.The clothes for the most part are decent,but the sizing tends to be way off especially on pants.Shirts are good.When I had to return an item they tried to gank me on the return shipping which says they reimburse you for(on their website).They don't or at least not for me as of this point.Make sure you read the return policy before you order from them because you will not be reimbursed for it even though it says you will.Cost me eight dollars to send one pair of pants(pants that had the correct size on it but actually were about four sizes smaller) back,not worth the hassle.
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