MochipanReviews of mochipan.com

It’s amazing to find a store selling unique functional clothing. On preorders customers get to be a part of the design process through insta and their discord feedback. Customer service is fast and friendly and I’m always blown away by the quality and fit of each item I receive.

This brand is absolutely amazing from top to bottom. Ive ordered multiple items, and had some issues with one order. Here's my experience. Even though their clothing is mainly recycled polyester, the clothing repeatedly feels high quality and it wears insanely comfortably. The reason they use recycled polyester iver cotton is not based on money, it is environmental based. The owner has made multiple videos explaining this, she was very thorough and well spoken. I highly recommend those curious about it, to seek out those videos! Tldr, the type of material (despite what many may think) does NOT feel cheap, instead its highly durable and feels incredible to wear. The quality is amazing 👏 Their pre orders have gotten a lot of hate for long wait times. While yes the wait can be long and deadlines pushed back, the company is 100% transparent about the process of each pre order product. They have a bi weekly pre order update with updated timelines and reasoning. Im 100% okay with deadlines being pushed back. sometimes its the manufacturers fault which is out of mochipans hands and they have since change manufacturers because of that, other times its because the product is not up to standards. With the prices im paying i expect the clothes to be what I paid so id rather not have a rushed unfinished product. The main reason im okay with this is because of how transparent they are about wait times and how often they give updates on each products. The time the take to do the bi weekly updates definitely shows in how detailed they write each pre order. Ive ordered many items from mochipan and im waiting on 2 more, with that many items there's bound to be a time I need customer service for an order. There was many factors and details to what happened and it was stressful for both of us, some factors were out of control or unexpected for both parties. A big issue was communicating between the mochipan team and miscommunication from me. It is not what happens that matter the most, it is how the brand handles the issue(s) and how the customer feels afterwards. Mochipan pulled out all the stops for me even though that order was only my 2nd order. They handled it beautifully with me even with the miscommunications in the team. They offered me multiple ways to resolve the issues, and all the ways they offered pmade me more than happy. They took care and time for me. Even during their hiatus a new (unexpected) issue popped up and the team and the owner themselves took care it right away. IMPECCABLE. Unheard of even. This dreadfully stressful for both parties was solved effectively and in the end I was extremely satisfied with everything. This moment was so impactful, they EARNED a repeat customer for life. They CARE about their customers. They dont just treat their customers well they ACTUALLY CARE. A great example is the "OG Moth Cardigan" after it was created and ready to be shipped out, they noticed a very minor difference. One of the colours is off from the reference drawn photos theyve posted. Mind you this detail is so minor that the cardigan still looked beautiful but the mochipan team decided to create a more accurate cardigan to the reference. The best part is they offered 2 options to those who preordered. option 1, ship out the 'miscoloured' cardigan now. Option 2, you can choose to switch to get the 'recoloured' version free of charge, you just need to wait for production. This shows very well how much they value their customers happiness. They didn't have to change the colour, they didn't have to even give the option to choose, they could've pushed the deadline back again. They thought about us consumers even if that means more work amd possibly less income. That is dedication. The quality, The clarity with pre orders, the customer service, the love for their customers, are the main 4 i LOVE this brand with all my heart. There are many more reasons, but this review is already so long😅 Their prices are high but justified, their wait is long but worth it, any issues are solved with care for the customer. This is my favourite brand full stop. 🫶💕💕💕

Fantastic store with beautiful, unique designs that are still comfortable! I've bought from them several times and will continue to do so, they're wonderful ❤️

I love Mochipan! The clothes are nicely made and fun. They have pre-sample pre-orders that can take a while but that is part of the fun! You get to see the process that the clothes are going through and what it takes to get an item to market. If you get the newsletter, then you get weekly updates to your email about the pre-orders. You can also find the updates on the blog. I wear my items at least 3 days a week and get complimented whenever I wear them.

Everything I've bought from Mochipan has been worth the wait. Great quality time and time again. I will keep returning to buy more whimsy clothing

Got myself several pieces from Mochipan and they’ve been incredibly helpful! I ordered a cardigan in the wrong size and tried to contact them to see if I could have it changed. I tried using the live chat function but wasn’t getting responses, so I e-mailed instead. Max from their service team replied to my e-mail within the hour and got my order changed right away. I’d also like to commend the team behind their Discord server for their responsiveness with questions and issues I have with their products and purchases. I’m impressed with how responsive they are for such a small team handling such large volumes of orders and queries. Thank you so much for the amazing customer service!

I recently ordered four in-stock items during the tarriff sale in April, and they all arrived right on time. There was only one item with a small issue with the pockets, but otherwise everything fit great and felt very nice! The material is very soft on the items I ordered, which is super great. I ordered a peach fruit cardigan, the shirtless sleeves, the oversized sweater, and the oversized knit dress, all in 2XL (except the cardigan, it came in 3XL). At first, everything looked a little big, like maybe I should have gone down in my measurements. I normally wear a 2XL, and was worried the "oversized' items would be too big. But when I tried them on, they fit perfectly. However like I mentioned earlier, there was an issue with my pockets on the dress. But after reaching out in the discord, I was able address the issue to see if it can be resolved. Even if it can't, I still love my dress! I can't wait until it's colder to wear it a lot more.

My first Mochipan order has arrived (mushroom bag/ starry night dress and monarch cardigan). Really pleased with the quality of all items, especially the stardust dress, the embroidery is beautiful and the fit is very flattering 😊. I ordered from the online shop back in the Autumn of 2024, I have been disappointed by delays in manufacturing as the moth cardigans were due to ship for Christmas however the company has always kept me informed and been transparent about issues their end which has been hugely appreciated and alleviated any anxiety about the purchase. I will certainly buy from this company again. ❤️ Mochipan