MochipanReviews of mochipan.com

About a month ago I tried Mochipan as they had a very promising sale. A month later though, I still have heard no word about my order. When I try and track it, it hasn't even confirmed if it's shipped yet. I understand these things can be slow, but the website promises a lot faster ship time. I've tried contacting the business multiple times, through email, their chat function, and their contact us form. I've heard no response. It's pretty sad, because I spent a lot assuming I'd get quality items worth the price, but I doubt I'm getting my order or my money back. EDIT: I've been contacted and the owner was very kind. My package got lost and is getting re-sent. Once contact was established, things went pretty smoothly. Once my items arrive I'll update the stars on the review, since right now I have no product to rate. If you're worried this is a scam site, it isn't.

I have placed 3 orders in total with this business and can honestly say the products are genuine. My first order consisted of one Strawberry Robe and I love this, it arrived a little bit after the date that was stated in the order notes but I didn’t mind that. This was about 2 years ago now. Since then I have placed 2 further orders. A Pre-Order on a Peach Robe in January 2022 to be shipped to a different country as a gift and a separate order containing multiple items, none of which were for pre-order, on the 29 August 2022. I was having issues receiving updates on my pre-order item and found that still, my August order has not arrived nor have any updates been given about its status. After reaching out to customer service multiple times I was still awaiting a response. Update: I have been contacted by the owner, and she has been so helpful, kind, and genuine throughout rectifying the issues with my order. It seems that I was unsubscribed from the newsletter, although I never actually did this, so perhaps there was a glitch in the updating of the website? Not only this, but she was able to inform me that my package had actually been lost (among some other orders around the same period of time). She has offered a refund, store voucher, or express postage to resend my order. I have chosen to have the order resent through the post. She is a very thoughtful owner, and it was unfortunate about the delay; however, mistakes do happen. When I receive my order, I'm positive this will go up to a 5-star review as the quality of their products is great. Just a reminder to all, customer service is via email only, some other options may pop-up on the website but they will not be received by the owner.

Mochipan sells a large variety of cute products you are hard-pressed to find in your local shops if you live in places like Australia (as I do). The owner, Rae, evidently cares about her store, but unfortunately is the sole employee which means she has to do a lot of work on her own. My most recent order from June #7251 still has not been processed despite an e-mail sent out two months ago that all orders up to that point are lost if they have not been dispatched already. I have e-mailed the owner with no response after a few weeks, so I have sent a message on messenger (awaiting response but it’s only been a couple of business days). I don’t know what is going on with my order and it’s making me feel a bit frustrated. With a previous lost order last year, Rae responded within a reasonable timeframe and was very caring and helpful. I understand Rae has been dealing with a lot, and I am sure there are things beyond her control, but I write this review to warn prospective customers that you should expect a few months to wait for your order and a slow delivery in case you were hoping to get what you wanted before a particular date or event, especially considering the cost. With this in mind I don’t believe I will order again in the future which is a shame as I like to support independent businesses. I will update this as needed. Update 2/11: Sent e-mail on 24/10 requesting refund if order is not located. No response. Downgraded rating to 1 star. Mochipan continues to create and distribute promotional emails so they are very much active. No excuses anymore. Update 2/11: Immediately after my last update I received a response from Rae expressing sadness by my review and explaining she has been unwell - therefore she is in the process of slowly closing up her shop and is not taking any more customers. I have not received any e-mail announcements that this is the case and the website is still functional. Her scheduled promotional e-mails are still being sent - this should be ceased. She also stated she processed my refund yesterday and should have received a confirmation e-mail (I have not yet). If the shop is truly closing I would expect the website be shut down to prevent further purchases and frustrated e-mails. Either way, I wish her good health. Edit 21/11/2022: Reverted back to 1 star - refund still never confirmed or provided, and follow-up emails on this matter not responded to. 21/11/2022: Rae responded to me within hours after my last Trustpilot update. I did not receive an email that response times would return to normal on the 24th as she is in hospital. This should be on the Mochipan website as it continues to be updated with sales and stock. Rae states refund should be in my account by now - I already communicated it has not, and it’s been three weeks since it was apparently first processed. Review will sit at 2 stars until issue resolved. I update for the interest of prospective customers so they are aware of the current situation Mochipan is in. I truly wish Rae all the best and am sorry to hear she continues to be unwell. 21/11/2022 - final update The same day, my refund was processed and confirmed through Shop. I must note that despite the delays and confusion Rae has been professional. My rating will now remain at 3 stars purely owing to a history of slow shipping times in comparison to other stores as per my original review.

I waited over 5 months and still never received my product. During when I ordered in the start of March and now, I got a lot of emails from them. About warehouse closures (due to covid), problems with them receiving emails, and more issues cause of covid. I think I just ordered at the wrong time:( .The owner, Rae, was very helpful in letting us know what was happening with some of the issues they had. Nothing was their fault. Just more and more problems, out with there control just kept happening. Then in June I got tired of waiting and wrote an email to see if they knew anything about my order. But heard nothing back. I understand they probably got swamped with emails and more work too. So about a week ago I decided to ask for a refund. Which the owner was quick to reply to. Rae was very understanding and helped to resolve the issue. I wish I could of got my product without hassle. Hopefully better luck next time.

Horrible communication. Ordered an item on December 13th, received no confirmation of the order (yes I checked my spam), no tracking, and completely missed the entire holiday season (NYE would have been acceptable). When I reached out, customer service took 4 days to reply (I sent an email on December 23rd, and didn't hear back until December 27th), said they estimated it should have been delivered but could not provide tracking. They claim to have sent another package, but again provided no tracking. Finally a week later they "got their system synced" and gave me a bad tracking number. So three weeks later, I'm out 65 bucks, and no idea where either of the two packages I was sent are. I'm about to do a dispute with PayPal, because this seems to be a scam or something. Edit: I've edited this post to correct a few facts. You say you took time off, which is fine. The issue here (and the issue with most of your negative reviews) is that you don't communicate well. People really don't like throwing their money into the internet and not hearing back from you for several days. My order was never acknowledged until I took the initiative to reach out to you. I checked my spam. But besides that, if you're taking time off work, set up an automatic response to let people know what is going on. I have a vacation response on my email, everyone I know does. Had I known you were taking time off for the holidays and your birthday (which is wonderful, people work too much) I would have probably purchased from a different vendor. But I didn't know your plans, and because of that didn't get gifts in time for the holidays. So now I'm mad. Do you see how communicating with customers would have avoided this whole situation? People won't get as mad about delays if they know what is going on. I couldn't even tell my girlfriend what day to expect the package and felt like an idiot because I had spent money on some website and didn't even have a receipt to show her. Edit 2: Store has been in communication and is working on a resolution, so updating the ratings to 3 stars.

Clothing items were cheap quality and unfortunately the pants I received (egirl punk cargo pants) had an incorrect belt typo, and was much shorter than the picture. Overall textures were not my favorite but it's likely something I can work with. Disappointed at how much I spent vs the general price I've seen elsewhere as of yesterday. I do have to say she was lovely in communication back and forth and sent out a package after my original had been lost, though I did have to prompt her and ask her for communication to receive said communication. This clothing quality is very much costume like, so do not expect top tier, but it is cute.