MochipanReviews of mochipan.com

Loved my cardigan! Really nice quality, and service was exactly as described. Love being able to support a super small business run by a clearly very passionate team. :)

Bag came in yesterday in perfect condition Super cute and well made Definitely worth the wait! Can’t wait to order next item super excited

The team is extremely sweet and helpful. They moved all of my pre-order addresses for me quickly and efficiently when I moved across the country, have answered any form of communication over many many orders smoothly, and always keep updated on the process of things on their website as well as personally if emailed.

I discovered the brand through instagram. Sadly I think a lot of people who have bought from mochipan are not familiar with how her shop runs. She uses an interest based system for voting on new pieces and preorder system to not produce more units than can be sold. The reality is, clothing production is very complicated and there’s real people behind making the clothes. Sometimes there are delays due to the production house or due to shipping carriers I believe a lot of the lower reviews are unfair as they don’t account for this. I just recieved my preorder item in person (Quilted shrug). It came out even better than I expected. It is so pillowy soft and the design? Spectacular. I cannot find other places that create such beautiful pieces of great quality. For anyone who’s on the fence, definitely check out her Shop on Shopify app. Those are verified, buyers and she has 4.8 stars with 407 reviews. Will definitely re-purchase. Wanted to write this as I feel like this trust pilot rating is not accurate to the amazing business that is Mochipan!

mochipan is a fantastic small business! They are creating unique and fun designs that I have never seen anywhere else, and due to that they have a unique structure of interest check, pre-order, and production to make sure these designs come to life. Because of that, I want to stress that everyone buying pay very close attention to this process! Not paying attention seems to cause the confusion that previous, critical reviews have mentioned regarding pre-orders being "pushed back" (when they're actually just in production). Unlike some sellers, mochipan also offers an incredibly detailed and consistent blog that keeps track of production updates. I get emails about these blog updates directly to my email, I received a shipping notification at exactly the estimated time I was given, and I also get regular updates about non-pre-order interest check items I've shown interest in. I love to see this sort of small business flourishing and I hope that it can continue to grow!

Rae might be able to tell who I am at this point since I OBSESS over their clothes and rate their items lol! I can promise you as someone who has bought 41 ITEMS from them (and counting) you will NOT be disappointed. Granted, I have only started buying from her in mid-2024 so I might be getting the 'new and improved' store since 2021. They are very professional and clearly have a backing of a strong team. She is on top of it with putting out concepts, updates and making sure you see her items on different body types. I feel like the clothes are a true investment. They seem to be built to last as long as you follow the proper cleaning instructions and be true to your size! If you are unsure about their business, just look at their reviews on the website. They are very transparent, and I personally appreciate that. I rather put my money towards a business that announces their shortcomings or unable to put out a pre-order in time versus going radio silent. That is how you build a proper customer relationship. No business is perfect, but she clearly has a passion for what she does. She is a small-business owner but runs herself better than some big-named brands and THAT is a true accomplishment. If you expect me to say something negative to kind of round out all of the positivity...well good luck, cause so far, I have had nothing but a positive experience. Overall, give her clothes a chance, it may seem expensive, but you are paying for quality. She ain't Alibaba/Temu/Shein. Btw, READ THE SIZING CHARTS! I have seen folks who complain about the items fitting and I get it can be disappointing but that is where you have to take accountability and be honest with your body type and not assume. I am an XL torso but have XXL arms, so I have to compensate for the arms depending on the outfit. You will have a much better buying experience if you do! (Apologies for the rant, I type what pops up in my head)

The first purchase I ever bought was the strawberry romper! Not only was it super comfortable, but it was cute and high quality! Also, the staff is very friendly and I really appreciate them, and I hope they have a really good day?!!💕💕

My first order was a pre-order for the strawberry romper, and I was absolutely blown away when it arrived! The quality is top notch, and it looks better than I ever could have expected. Pre-orders took a while, but that was expected, especially from a small creator. I received updates when the sizing of samples changed slightly, and needed to ask a clarifying question, but it was answered very quickly! I'm so pleased with my romper, and I'm placing more pre-orders now!