MobileFun.comReviews of mobilefun.com

Great site for tones & ringtones

Love your site but how long does it take till i get my refund?

Absolute joke. I have still not received my order which I placed on the 18 Jan and it stated that delivery would be within 2-8 business days. It is now the 07 Feb 18 (14 business days/20 calendar days later) and no sign of my delivery. Just check the "track my order" and it states "No shipments have been made yet on your order - Pending Stock - Your order will be dispatched as soon as we receive your items from our suppliers, we're doing everything we can to fulfil your order as soon as possible." What a joke. I am getting my order cancelled - I will have my phone upgraded or broken before this order arrives. My order should have not been taken without confirming this item was not in stock or at least notified me that there would be a significant delay.

The item I needed was out of stock on the original website , however I found it on here and was so excited !!! In fact it was cheaper and the exact same item. It arrived on time and looks great on my phone !

Order was delivered week ahead of schedule. Everything was perfect!

I ordered a high-end screen protector for my Galaxy Note 8 over the holidays. I waited until the last estimated shipment arrival date and the item still didn't show up. Frustrated, I got in touch with the Customer Care Team at MobileFun and they turned my experience around! Shipments get lost and delayed; especially during the holidays. I understand that and choose not to judge the company based on this. I got an immediate response from the MobileFun Team offering a full refund or to reship the item with express shipping all at their expense. They were apologetic and polite. I chose to have the item reshipped and they immediately got back to me with tracking information. The item arrived within several days of me emailing them. The way that companies deal with customer issues speaks volumes. Despite having to wait much longer than I expected for my item, I still feel that MobileFun deserves the full 5 stars because of how they dealt with my issue. They earned my trust by showing me that they take care of their customers after the sale is complete. For this reason, I'll gladly shop with them again.

I'm based in SA and bought Huawei P10 plus cover case, the the order was cancelled without any explanation or communication. Sent few (3) emails inquiring about refund and no one is responding to my emails. Please assist

Being in the states I was initially worried about ordering from across the pond, but they had the item I wanted and not available elsewhere that I could find. I have to say the shipping was not expensive and arrived safely in a timely manner. After misplacing one of the charge cord, I had to contact customer service to see about a replacement as it's not a standard USB cable. Though at first they simply answered that they didn't have one available, I wrote back and asked if I could get the manufacturer info so I could contact them. I am pleased to say that I finally got the information i needed, and though I won't be able to get the exact replacement, there are ones available that will work. Problem solved!