Why does it take ages for the Customer service to answer me?
It is a factory defect and I want either a new Whitestone Dome Glass or refund of all the money.
I mean nothing bad towards the compan, I just want the right to be right.
A very dissatisfied customer
Response from MobileFun.comJan 12, 2018
Hi
Thank you for taking the time to write your feedback, I can see that our Customer Service has contacted yourself, and are sending you a replacement screen protector.
We hope this has restored your faith in us.
SL
Steven L.
I ordered a case for my phone and 9 …
***update. Refund processed quickly***I ordered a case for my phone and 9 days later I saw that my PayPal payment was taken. I have PayPal set up to withhold funds until the company tell them that my item has been delivered. Then they email me to say that the item is no longer available and they asked me to choose something else.
Very naughty to tell PayPal it had been delivered and take payment when they knew it had been discontinued.
Response from MobileFun.comJan 9, 2018
Hi
Thank you for your feedback, we are sorry to hear that you have not received your order - please can you email us with the subject header TRUST PILOT, so we are able to look into this for you?
MA
MATT
Great experience
Great experience! Fast shipping! Would definitely order from them again!
JG
Josh G.
Ordered a phone case
Ordered a phone case, slip up with payment processing meant that no order was created and that money was deducted from my account without creating a order.
Whilst contacting support wasn't exactly a positive experience, the issue was resolved eventually by Kapi from support, so he deserves credit for fixing the situation.
Response from MobileFun.comDec 28, 2017
Hi
Thank you for your feedback, we are sorry to hear that this has happened. Please could you contact us again with the title as Trust Pilot so we are able to look into this further for you?
Kind Regards
Customer Service
Mobilefun LTD
EO
Eco O.
I haven't received my order that was a …
I haven't received my order that was a Christmas present!
My order is order #20131266
It was supposed to arrive in 2-3 business days and It's been over 2 weeks!
Please refund me my money now ($186.95 Canadian) and I will purchase locally.
Best Regards,
Lara
Response from MobileFun.comDec 20, 2017
Hi Lara,
Thanks for taking the time to provide a feedback regarding your experience with an order placed with us and we are really sorry to see it was not a positive one.
We do, understand your frustration with the situation however, we did, though my colleagues Jordan, send you an email on 08.12.2017 that sounded like this:
'Hi Lara,
The reason why I am emailing you is regarding your order for the following item:52794-Parrot MINIKIT Neo 2 HD Bluetooth Hands-free Kit,42319 Olixar AquaFonik Bluetooth Shower Speaker - Blue &42321 Olixar AquaFonik Bluetooth Shower Speaker - Pink
I am sorry to advise but due to the Dangerous goods shipping act, DHL is no longer able to ship any batteries or power banks to our customers overseas.
For this we are very sorry, I can issue you with a full refund on this item or you could swap this item with something else from our site for the same cost.
Please remember that we cannot ship batteries /power banks or anything that comes with a battery, please reply to this email if you would like to change your order or have a refund.
Once again we are sorry for any inconvenience this has caused.
Thanks in advance.
Kind regards,
Jordan H
Customer Service Specialist'
...and we were waiting for your instructions regarding the order.
I will assume that you don't want it anymore and I will process a full refund asap.
Please allow 3-5 working days for the transaction to be cleared with your bank.
Please accept our apologies for any inconveniences this situation might have caused.
Should you need any further details please contact us via [email protected]
Thanks for understanding.
CH
Charlotte
Great customer service - excellent product range
As a first time user of this Co I found their customer care was brilliant. I had an issue with fitting my screen protector, probably my fault as I’m not the most patient person!! I emailed the issue through for advice and they made a very kind goodwill gesture which I am sure is very rare with other online retailers, especially as I wasn’t a regular buyer. All my products ordered from them arrived in super quick time - will be buying from them again 11/10 from my experience - nb its tricky to phone them or live chat but their email response is very quick if you need to contact them.
KL
Ken L.
I ordered a special wide angle lens for …
I ordered a special wide angle lens for my Samsung S8. as it turned out the lens would not fit due to having an Otterbox case. After explaining that 90% or more smart phone owners had some sort of case, they not only offered free shipping for the return but simply gave me 100% refund and allowed me to keep the item. The product didn't work out, but that happens. What DOESNT always happen is such quick and satisfactory service.
WS
WELD/SCOTT D.
I found MobileFun's customer service …
I found MobileFun's customer service was fast, friendly, and professional. They were quick to respond within 24 hours to my questions, and the product arrived as sold in their advertisement.
Response from MobileFun.comNov 17, 2017
Hi,
Thank you for taking the time to give us a review.
We are happy that you are satisfied with the service provided.
