Men's Luxury OutletReviews of mlo.shoes

I placed an order in November and still have not received my order (it is March). The first two orders I placed with this company came but unfortunately not my third order. I lost out on $120.00 Because I never got my order and no one ever answers the customer service. I would highly recommend avoiding this company if you do not want to have your money wasted.

Terrible customer service. More of a scam company. Bought the shoes yesterday and tried to get a refund, but supposedly same BS that everyone here is experiencing. We can't refund it bc it's in production??? Makes no sense bc it says order is unfulfilled and it has been no less than 24hrs. Save yourself the hassle and don't purchase from this company if they are even a real company.

They have absolutely horrible customer service and they definitely have a site full of lies. First of all their site clearly states that orders will ship same day or next business day depending on the time it was placed. Placed 2 separate orders for 3 shoes. 6 days later, nothing has shipped. Reached out to customer service for a cancellation, which according to their FAQs on the site states that orders can be cancelled and refunded so long as they have not shipped, which they haven’t. Yet the person that responded to my request declined to do so and gave some bs excuse. And told me I basically have to wait 2 weeks just. For it to ship then go through the return process. I’m excuse me, your supply chain and production issues are not my problem as the consumer. So forcing me to be inconvenienced for your shortcomings in not acceptable. I will be disputing all charges with my card company since you all refuse to cancel and refund the order since nothing I paid for in received and you’re being difficult.

Horrible customer service, company has stolen money from us.

The product is good the c only v thing bi don't v like is the long shipping time. 14 business days just to ship out, that's more than 2 weeks..

I still have not received my order purchased well over a month ago.

I ordered my shoes in October 2022. Thank you for the free shoes very nice. I got a email my originals on the way I still haven’t received them please reply and tell me where they are😢MLO

It took so long to get finally get my package i order it in November 30 and didn't get it until march 07 which is unacceptable time frame to get your package.