Mitchell & Ness Nostalgia Co.Reviews of mitchellandness.com

TERRIBLE. I've loved their products in the past, when they were a small store in Philly. Not anymore. I was gifted a Eagles Varsity Jacket (Princess Diana variety) which I had always wanted. It was of poor, inexpensive material (polyester) and fit poorly. I wrote to return the product. No response. Wrote again. No response. Looked up customer service on line, and got a recorded message that only submissions on-line would be accepted. (I had earlier tried to return to the store UP THE STREET, they would not accept it). I finally got a response and returned today, but was responsible for $30 postage (which I could have walked it up the street for free.). BUYER BEWARE. BUYER BEWARE. DON'T BUY ANYTHING ONLINE. Customer "service" is quite bad, you can't speak to a real person, and the return policy terrible.

I purchased a 100 dollar sweatshirt at the stadium and it was really cool. Loved the look, very classic and that's the reason I give 2 stars instead of 1. After the 1st wash (following the instructions, on cold, delicate, inside out, damp dry low heat) the fabric started pilling, the logo started peeling and it shrunk significantly. It still fit and I didn't want to return it but rather exchange for the same item. I could not because it was not sold at anywhere but the stadium (in a state I do not love). I was told whatever item you purchased had to be returned to the vendor you purchased it from and my attempt to exchange was not even entertained. Great looking items, poorly executed with cheap material and finished off with even worse customer service. I know some of the stuff looks cool, but it's terrible quality and representation.

Zero customer service. I ordered a sweatshirt 3 days ago with next day business and it hasn't even shipped yet. They do not have a phone number or chat, just an email that goes unanswered.

Worst company I have ever had to deal with!! Never again

I ordered a size I normally wear it was way too big email them about sending it back so I can get another size never responded sent the second email still no response third email and nothing I am disputing with my bank.

I ordered a Spurs Vintage T-shirt and got sent some off brand T-shirt, Now I’m having to wait weeks for a refund due to their mistake and would not exchange. I wish I had read all these reviews.

Horrible customer service. UPS claimed custom charges upon delivery, for which I did not have the cash at hand. UPS took the package with them and Mitchell & Ness is just not capable of relocating the package. No refund, no other solution was proposed. Terrible experience

They sent me a jersey with some marking on the number on the back of the jersey. I didn't catch it until I removed the tags. I contacted them to request an exchange as I still want the jersey--I just don't want to have paid over $100 for a brand new jersey with a marking. They refused because the tags had been removed. What a joke.