MiroReviews of miro.com

I'm very disappointed in Miro. Used to love the product, used to love the brand. I didn't use Miro actively for two years. Today I logged in again to start working on a new project. Things have changed. Miro has become dark... Loads of things that I'm not happy with, but the biggest one is: Could you please guide me on how to remove my credit card details?! Why can I only reactivate my subscription but not remove my credit card details? Zero control.... over my own credit card details. I don't want to call Miro a scam product, but the behavior is scammy.

top tier service at fair prices.

I actually think Miro is a great program. But the billing system? It’s a total scam. I’m an independent online English teacher. I bought what I thought was a simple $96/year plan for one person — just me. Then, when I tried to share my boards with my students, I used the “add team members” option, not realizing it would automatically create paid licenses for each student. There was no warning, no confirmation screen, no feedback of any kind — just an automatic invoice for over $1,750. When I contacted support, they sent a long message explaining that this was my fault and that I’d need to pay for all 20 users. They even wrote, “Please make sure your card has sufficient funds,” which honestly felt like a threat. And judging by the reviews here, this is a common problem that Miro already knows about — yet they do nothing to fix it. I’ve changed my team back to one person and will not be paying this amount, I'm lucky my card didn't have money on it. It’s absurd that Miro allows something like this to happen automatically, especially to new users. It’s a shame, because the product itself is excellent, but the predatory billing practices destroy any trust I had in the company.

I like Miro but their team pricing is unclear baorderline scammy. I started a board just normal starter pack for myself. Shared the view link to some people. Then miro charged me x4 the seats. I'm trying to change my team size to 1 so i cant be taken advantage of again. But that section doesnt load on their site.

Awful website that it’s impossible to decipher. Also shockingly bad information about what’s included in various subscription offers. Difficult to cancel a subscription, impossible to get a refund despite the fact that the plan is not fit for purpose. I won’t be back!

Après une première livraison d’une planche tordue sur un coin ,le site me demandait de la détordre ce que j’ai refusé de faire.j’ai donc insisté pour que l’on me renvoie une autre planche.je l’ai reçu après trois semaines.cette fois-ci elle est en bon état.merci Miro

Absolutely shocked - I haven't used my MIRO account in awhile and saw a receipt for almost $500 for a Teams account I never purchased. Going into my account and reviewing my billing history, saw I had a charge for a Teams account - again, one I hadn't purchased - back in April. I don't even recall seeing it but if I had, I must have assumed it was a renewal charge as it's automatically charged to my credit card. Just emailed billing support right away to contest these charges. Now reading that others have had issues with billing and unauthorized product charges, and getting someone to talk to to rectify the issue, I'm hoping this route will get me someone from the company to resolve this matter ASAP.

Had an issue with billing, but Miro support helped me with it, and it has now been resolved - outside of this billing issue, Miro is a great tool for demoing concepts to prospects